got the tracking! excitement!

[singlespeed]

so now the excitement builds- should arrive Friday- hard not to play sick and stay home waiting!

[Ian Kremke]

so now the excitement builds- should arrive Friday- hard not to play sick and stay home waiting!

:-! I am really excited myself, to see a Subzilla at the other end of the world.
Not sure how Thanksgiving Day will affect deliveries, but i am hoping that they get to the USA by Friday.

[Peter Atwood]

This is gonna be great. :-)

[singlespeed]

Thanks IAN, the super fast shipment jsut adds to the supuerb customer service- much appreciated!

[DEMO111]

Great news SingleSpeed, I haven't heard anything yet on mine. What is the courier they are being shipped with? With the Thanksgiving holiday here in the US the deliveries will probably be delayed a day.....:-x

[DEMO111]

Thanks Ian,
I just read on the other thread, FedEx shipping and the days certain numbers are being shipped. :-!

[Bloom]

Awesome!!!

[Eric L.]

Me too, and waiting eagerly for the Fedex delivery. This is the way to do business - you pay, and they ship. No delays and non answers like I've experienced with other companies.

[singlespeed]

right on that Eric- poor business from some others here and that shouldnt stand, customer service or your watches drop in value seems right- Ian has been top notch- heck if I told a customer give me 2k, and then wait while I get the items in stock theyd go elsewhere i have done the same and am glad Ian is addressing this better than the others

[Ian Kremke]

right on that Eric- poor business from some others here and that shouldnt stand, customer service or your watches drop in value seems right- Ian has been top notch- heck if I told a customer give me 2k, and then wait while I get the items in stock theyd go elsewhere i have done the same and am glad Ian is addressing this better than the others

Cheers Guys,
Just treating my customers as I would like to be treated.
I too, have been a frustrated customer many times in the past, and will not stand for that when it comes to my customers.
Now, I have to back this statement up.:-d
:thanks

[singlespeed]

Ian,
I think the fact that you have experienced this and acknowledge it happens means you wont do it! haaa

[shoveldoc]

i got the tracking too. that was lighting fast. awesome customer service.
i also got a call from Fedex with a bunch of questions about the package (hopefully they won't delay delivery). Anyone else in the US get that?

[Peter Atwood]

Yeah, I just got the Fedex call... they wanted to know the material of the case, caseback, strap, country of origin of the movement, number of jewels, whether it was mechanical or quartz and to top it off, percentage of value between the case, band and movement. I told her good grief, I'm NOT a watchmaker, how the hell should I know what the percentage of value of the components are? I guessed 40/40/20 for movement, case and band.

[Eric L.]

Yeah, I just got the Fedex call... they wanted to know the material of the case, caseback, strap, country of origin of the movement, number of jewels, whether it was mechanical or quartz and to top it off, percentage of value between the case, band and movement. I told her good grief, I'm NOT a watchmaker, how the hell should I know what the percentage of value of the components are? I guessed 40/40/20 for movement, case and band.

Here are the US customs rates for watch parts by breakdown:

Movement - $1.53 flat rate
Case - 4.2%
Bracelet - 9.8%

So, it behooves the shipper to mark up the movement to save on customs charges. Not sure of the legality of it though.

[Ian Kremke]

Yeah, I just got the Fedex call... they wanted to know the material of the case, caseback, strap, country of origin of the movement, number of jewels, whether it was mechanical or quartz and to top it off, percentage of value between the case, band and movement. I told her good grief, I'm NOT a watchmaker, how the hell should I know what the percentage of value of the components are? I guessed 40/40/20 for movement, case and band.

That's odd. FedEx should not be asking you...they should be asking me.:-s
I sent FedEx all these details today.
I guess the info hasn't got to US customs yet.:think:
I will check it out tomorrow. My apologies guys, and thanks Peter for answering their questions.

Following are the questions FedEx requested of me today (maybe this can help should FedEx call anyone else with these questions)

1. What is the material of the CASE?
-STAINLESS STEEL

2. What is the BACK OF THE CASE* made from?
-STAINLESS STEEL

3. How is the watch POWERED?
-AUTOMATIC

4. What type of DISPLAY?
-MECHANICAL

5. How many JEWELS (if any) in movement?
-25 jewel swiss movement

6. What is the STRAP/BRACELET made of?
-STAINLESS STEEL

7. What is the value breakdown:
A. Movement_______________________ 40 %
B. Case___________________________ 40%
C. Bracelet_________________________20 %

8. What is the country of origin of the MOVEMENT?
-SWITZERLAND




IAn

[Ian Kremke]

Here are the US customs rates for watch parts by breakdown:

Movement - $1.53 flat rate
Case - 4.2%
Bracelet - 9.8%

So, it behooves the shipper to mark up the movement to save on customs charges. Not sure of the legality of it though.

Thanks Eric,
I will take that into consideration.

[Eric L.]

I just got a call from Fedex as well asking for the same information, except they did not ask for the parts costs breakdown. They only wanted to know the materials (i.e. stainless steel) and number of jewels in the movement. When I said 25 jewels for the 2824-2, the fedex guy said "wow thats almost as many as a Rolex!" LOL! :-d:-d:-d

[ElChingon7]

Yeah, I just got the Fedex call... they wanted to know the material of the case, caseback, strap, country of origin of the movement, number of jewels, whether it was mechanical or quartz and to top it off, percentage of value between the case, band and movement. I told her good grief, I'm NOT a watchmaker, how the hell should I know what the percentage of value of the components are? I guessed 40/40/20 for movement, case and band.


Wow Peter, after seeing you're answers and Ian's, you passed with an A+ :-d. Pretty damn good for an off-the-cuff grilling.

[moishlashen]

Wow Peter, after seeing you're answers and Ian's, you passed with an A+ :-d. Pretty damn good for an off-the-cuff grilling.


No kidding. I think you've earned the subzilla nowhttp://i245.photobucket.com/albums/gg69/moishlashen/beavisbutthead.gif

[Peter Atwood]

Yup, those were my exact answers. I guess I must really be a WIS...:-d

[shoveldoc]

i got the same set of questions as Peter did. i gave the same answers last night that the rest of you have posted (i guess it's true that great minds think alike ;-))

i thought it was funny that the guy at Fedex prefaced his conversation with me by saying "maybe i should be calling the manufacturer, but..."

no worries on this Ian. i am never going to argue with a top notch independent watch that ships out a couple days after i ordered it. besides, i love to run off at the mouth about watches anyway :-d

still some of the best customer service i have experienced

[DEMO111]

The FedEx calls are interesting, I didn't get a call from them but I did get a call from Paypal. They wanted to make sure the purchase was legit, asked what the purchase was for, and asked how it was being shipped. At least it's good to know Paypal is protecting me if someone was trying to scam my account.

Can't wait for delivery Monday morning, I'll have to make sure I bring my bracelet sizing tools to the office with me on Monday. :-d

[singlespeed]

yes great answers and glad they didnt call me (yet? ) you did indeed earn those watches! maybe made it easier for the rest of us too! and i second that comment about ian- someday when most know the name Kremke- they wont have to ask and this will be a good memory :)

[Ian Kremke]

Hi Guys,

I just sent Fedex all the tracking numbers which need to be accompanied by the watch specifications i sent them, to clear through customs.
It may be too late for some of the packages, however, i have specifically told them to call ME if they want any type of clarification for clearance.
Should they still call you, god bless their souls, could you kindly provide them with the following details over the phone or tell them to call me (they have my number).
Apologies again, i did not foresee this little problem, i guess it is my first teething problem. The watches on the other hand, should be perfect.

Here are the details again if you should require it:
1. What is the material of the CASE?
-STAINLESS STEEL

2. What is the BACK OF THE CASE* made from?
-STAINLESS STEEL

3. How is the watch POWERED?
-AUTOMATIC

4. What type of DISPLAY?
-MECHANICAL

5. How many JEWELS (if any) in movement?
-25 jewel movement.

6. What is the STRAP/BRACELET made of?
-STAINLESS STEEL

7. What is the value breakdown:
A. Movement_______________________ 40 %
B. Case___________________________ 40 %
C. Bracelet_________________________20 %
(purely an estimate based on Peter's good work)


8. What is the country of origin of the MOVEMENT?
-SWITZERLAND

SOURCE NAME: Ian Kremke
COMPANY NAME: Kremke Pty Ltd ABN:56 897 705 220
DATE: 26 November 2008

[singlespeed]

ahhh- as I refreshed FEDEX I was excited to see it changed from "left origi" but now it says CLEARANCE DELAY- I guess I too will get that dumb phone call haaa and ahhhh the delayyyyyyy

heres what it says-Reason For Delay:Recommended Action:1. Need description and value breakdown of the strap, case, movement, and battery. Also need to know the country of origin of the movement. Clocks are included.Shipper to provide.


but you cant respond to email or call anyone- so wait wait ahhhhh :)

[johnk317]

I got the dumb phone call from Fedex before reading Ian's answers, so my Fedex refreshed to: Shipment exception
http://www.fedex.com/images/ascend/shared/spacer.gifhttp://www.fedex.com/images/ascend/shared/spacer.gif
Whatever that means? Hoping to get my Subzilla by Monday!

[Bloom]

ahhh- as I refreshed FEDEX I was excited to see it changed from "left origi" but now it says CLEARANCE DELAY- I guess I too will get that dumb phone call haaa and ahhhh the delayyyyyyy

heres what it says-Reason For Delay:Recommended Action:1. Need description and value breakdown of the strap, case, movement, and battery. Also need to know the country of origin of the movement. Clocks are included.Shipper to provide.


but you cant respond to email or call anyone- so wait wait ahhhhh :)

Just checked the status of mine, and got the same message: "Clearance Delay". o| Looks like it won't be making it here tomorrow. What a bummer.

[Eric L.]

I guess you folks will be getting the call from Fedex tomorrow.

[singlespeed]

ah man this timing couldnt be worse- it will set it back 3 days with the weekend dissapointment

[Bloom]

Yeah, the customs delay really kind of throws a wrench into things. Planned on hanging out at home tomorrow for the delivery, but that's not going to happen now. Unfortunately, I'm going to be at work on Monday, so naturally, won't be home to sign for the package (if it comes then). Looks like it will be Tuesday or Wednesday for me at the earliest. Lame.

On a positive note however, just wanted to say thanks for posting the FedEx Q&A just in case they call tomorrow. Going to print it out and will definitely refer to it.

[singlespeed]

ah man this timing couldnt be worse- it will set it back 3 days with the weekend dissapointment

same here Bloom, never had a delay- Im sure they are common but on all my doxas and such that was handled- already took off work, gotta get back on and same here monday gotta work looks like a week away lame!

[ElChingon7]

Did anyone else have a tracking that stopped off at the Philippines? :-s Maybe they needed gas? SUBIC BAY FREEPORT PH. It arrived and departed 20 minutes later. :think::think:

[moishlashen]

Did anyone else have a tracking that stopped off at the Philippines? :-s Maybe they needed gas? SUBIC BAY FREEPORT PH. It arrived and departed 20 minutes later. :think::think:


+1. Theres a lot to do in Subic Bay:-!http://i245.photobucket.com/albums/gg69/moishlashen/beavisbutthead.gif:rodekaart

[ElChingon7]

+1. Theres a lot to do in Subic Bay:-!http://i245.photobucket.com/albums/gg69/moishlashen/beavisbutthead.gif:rodekaart

LOL :-d:-d

[DEMO111]

Yeah, mine had a stop there. Must be a big party town for the FedEx guys.... :roll:

[Peter Atwood]

On my wrist right now! Beautiful watch, great design, terrific lume. I'm happy. :-)

Watch the lug screws guys. Mine were so tight I thought I might pop a vein in my brow trying to get them unscrewed without having the screwdrivers slip. Luckily managed to crack them without incident but I did take the precaution of soaking in some hot hot tap water for a few minutes to try to expand the steel a bit. Seemed to help.

Pics to follow...

[Peter Atwood]

BTW, the screw end of the lug bars is at the 11 o'clock and 5 o'clock positions.

[moishlashen]

BTW, the screw end of the lug bars is at the 11 o'clock and 5 o'clock positions.


Good to know-Thanks

[Peter Atwood]

Couple of down and dirty shots...notice it's on a MG Rasmus bracelet. I really hope they go back to the K***o Naut**** style bracelet which was superb because these new ones are not up to the same build quality as their earlier watches.

http://www.atwoodknives.com/pics/kremke1.jpg
http://www.atwoodknives.com/pics/kremkelume.jpg

[moishlashen]

http://i245.photobucket.com/albums/gg69/moishlashen/beavisbutthead.gif

[Bloom]

Just talked to FedEx; I called them as I hadn't heard anything. The lady didn't want to take the information over the phone; said she needed to mail forms to me. I asked to speak to a supervisor, was put on hold for 10 minutes, then she came back and took the info over the phone. She then asked for my social security number. I refused to give that because I've never had to provide this to FedEx before. Now she says the package will be delayed another 3-5 days in customs before it's even released. I probably won't receive the watch until the week after next. Did anyone else have to provide their social security number to FedEx in order to get the watch released? This has honestly been a big hassle.

[ElChingon7]

Damion,

When I had something coming from Italy I had to give my Social. I told the woman at Fedex I wasn't ok with them having on record, etc.

I did in the end give it to them. :-(

[bmwbruce]

Fedex called me on Wednesday and I provided them with everything they asked for, but did not get asked about ss#. Mine is in clearance delay with no eta for delivery that was supposed to be today. Alot of good that phone call was.

[ElChingon7]

The paryt in Philippines is over...She's now in Alaska..."ANCHORAGE, AK" :think:

[moishlashen]

the paryt in philippines is over...she's now in alaska..."anchorage, ak" :think:


+1.

[singlespeed]

this is getting just stupid- cant the one call from Kremke serve for all these out of memphis- i didnt want to wait another week and again its dumb whats the point in holding them all up? this needs to get taken care of beforehand and only once! Ian, can you chime in and help out perhaps- this seems to be happening to alot of us and suspect the next batch will too- I am hoping you can solve this as I think you may be the only one to get this going properly- its a hassle a real bummer on what was going well but now isnt so much

[Bloom]

Here's a question for those of you that have already received their Subzillas: do you have to be home to sign for the package, or can you leave a note on the door? I'm thinking mine will be coming tomorrow or Tuesday, but I'm going to be at work.

[singlespeed]

did they update your fedex? mine still says clearance delay from last week- ugghhhh

[Biginboca]

Here's a question for those of you that have already received their Subzillas: do you have to be home to sign for the package, or can you leave a note on the door? I'm thinking mine will be coming tomorrow or Tuesday, but I'm going to be at work.


Mine came with a Signature Required on delivery.

[ElChingon7]

mine is still stuck in Anchorage..."clearance delay"

[Eric L.]

You have to sign for it - it is an insured package.

[DEMO111]

Just received mine (#25), FedEx was right on time with delivery to my office. I brought my tools with me this morning and got it sized and on my wrist. It sized very easily, the link screws backed out without any problem. I checked all the other screws and found I needed to tighten one. Well thought out presentation packaging, nice.

A very cool watch.

Thanks Ian for getting it through customs smoothly. :-!

[Eric L.]

Just received mine (#25), FedEx was right on time with delivery to my office. I brought my tools with me this morning and got it sized and on my wrist. It sized very easily, the link screws backed out without any problem. I checked all the other screws and found I needed to tighten one. Well thought out presentation packaging, nice.

A very cool watch.

Thanks Ian for getting it through customs smoothly. :-!

Congrats man. That Kremke is quite a looker isn't it? ;-)

Wear in good health and I agree Ian is great with communication.

[Bloom]

Congrats Dave; hope to be joining you sometime this week.

[moishlashen]

One of the best packaged watches I have ever received. Top notch presentation: inner/outer boxes, pelican is layed out perfectly, outer plastic sleeve, I love it when my name is on the warranty card, thank you card, extra spring bars. Just top notch all the way. At work so I won't be able to play with it but I like what I see so far.

[Eric L.]

One of the best packaged watches I have ever received. Top notch presentation: inner/outer boxes, pelican is layed out perfectly, outer plastic sleeve, I love it when my name is on the warranty card, thank you card, extra spring bars. Just top notch all the way. At work so I won't be able to play with it but I like what I see so far.

Agreed - excellent packaging. I am not sure if the box is a genuine Pelican, but it doesn't matter to me - boxes just sit in the closet anyways. The extra screwbar and NATO strap was a nice touch.

[johnk317]

#17 has landed in NY. Wow! a nice heft to it. I, too, was able to size it quite easily. Nice watch and nice presentation. Thanks Ian.

[Peter Atwood]

Congrats guys, aren't they sweet? :-) I think this one might be the best of the whole Fricker bunch that shares this case.

[bigflax925]

Mine was delivered this morning.

Shortly afterwards I received a call from Fed Ex looking for this info!

[johnk317]

What other watches use Fricker?

[Eric L.]

What other watches use Fricker?

A lot of companies do. Off the top of my head here are a few.


Korsbek OE
Korsbek Oceaneer
Kenz0 Nautilus
Kazimon Eintausend
Kremke Subzilla
Alphatime Sawfish
Stowa Prodiver
PRS Dreadnought
Muhle Rasmus
Jacques Etoile Atlantis

[moishlashen]

Just read Eric's sig :-d

[Eric L.]

Just read Eric's sig :-d

;-);-);-)

I guess the first step to recovery is to admit I am indeed a Fricker-head and sip-sip, that Kool-Aid sure tastes great! In all honest these are outstanding watches and I feel they are worth every penny I paid for them. If you care more about quality/construction than big brand name, they are the solution.