New watch joy and new watch failure :(

[Totto]

Hi all , this is my first post after lurking around this great site for nearly a year :-)

My first Omega is a Seamaster Planet Ocean , unfortunately i cant post any pic's as the dam thing has stopped and is back with the dealer after only 8 months since purchase
:-|

The watch stopped one night after taking it offf for the first time in months , i tried fully winding it shaking it and wearing it even though it had stopped but it would only stop/start then stopped never to start again

I realise this is not normal as Omegas are reliable as a whole !

Which brings me to my questions

What should a expect from Omega ie replacement / repair and how long should this take as i am not a happy bunny atmo :-|

Would it be unreasonably to expect a replacement ???????

Any advice is more than welcome :thanks

[rbt]

I seriously doubt you will receive a replacement. The AD will send it in for warranty repair. You don't say where you are located, but if it is in the US, you are probaly looking at at least 6 weeks turnaround. Hope they get it corrected for you.

[Totto]

Hi i am located in UK ( N Ireland ) , i am not to hopefull on the replacement either , but i am not keen on a watch thats 7 months old and needed repaired already , what would need to happen for a watch to be replaced ??


:thanks

[NMGE17]

Hi i am located in UK ( N Ireland ) , i am not to hopefull on the replacement either , but i am not keen on a watch thats 7 months old and needed repaired already , what would need to happen for a watch to be replaced ??

My experience with Swatch UK was that they wanted to try and fix the problem under warranty a couple of times before they would consider a replacement. After they failed twice I insisted on a replacement and it arrived very soon after. Repairs took weeks rather than months as I recall (a few years ago now). If it has to go then I would make sure you ask for a report on what was wrong (ask before it goes not after or they will tell you it is too late to compile a report) and take as many photos of it as you can to record the state of the case, etc (not because I had an issue, but others - mainly in the USA - have). Try and get a contact name too so you can ring and speak to someone in person and then chase it up if you need to. I found them very helpful.

If you bought it from an AD is it worth going in and asking them to replace it as it is clearly defective? They might, but will probably insist on it going off for repairs. Let us know how you get on.

Nigel

[Totto]

The AD said if its broke it goes back and you get new one as far as she knows but not 100% sure , they filed a report and asked for a replacement but it still needs to go to Omega for them to see no matter what !
I am of the opinion if its broke then its replaced but i will bow to others superior knowlege !
I guess they will check it and if its broken repair it but i dont know if i am within my rights to refuse this and ask for a new watch ?

:thanks

[SpringDriven]

These watches are built to last many decades. They are built to be repaired and not replaced. They are built with many moving parts, not throw away modules.

So I don't believe you will get a replacement unless you have a significant problem with your current one that they will attempt to repair first.

Sorry to hear about your troubles, I am sure they will be all gone when you get your watch back, or that is the reasonable expectation.

[Totto]

Just an update , my AD phoned me to say my watch would be back around 27th of this month

Strange i dont remember asking for it back !!!!!!

I will wait and see the watch when it comes back and decide what to do then as i had asked for a replacement

[CajunMike]

Hi all , this is my first post after lurking around this great site for nearly a year :-)
My first Omega is a Seamaster Planet Ocean , unfortunately i cant post any pic's as the dam thing has stopped and is back with the dealer after only 8 months since purchase:-|

The watch stopped one night after taking it offf for the first time in months , i tried fully winding it shaking it and wearing it even though it had stopped but it would only stop/start then stopped never to start again I realise this is not normal as Omegas are reliable as a whole !
Which brings me to my questions
What should a expect from Omega ie replacement / repair and how long should this take as i am not a happy bunny atmo :-|
Would it be unreasonably to expect a replacement ???????
Any advice is more than welcome :thanks

Sorry for your troubles, but a watch 8 months old will not be replaced by Omega, nor should one be expected. The dealer may replace it at his discretion, but I doubt it. 3 days, maybe, but 8 months is a long time after a sale for a replacement. And after that time I think it would even be unreasonable to ask for one. There is just too much that can happen to a watch in 8 months that is outside Omega's control or the dealer's control. Remember, this is a mechanical instrument. Even a piece of lint can stop the mechanism cold. Things like this are what warranties are for. Get it fixed and move on. Look on the bright side, better that this happened under warranty. Good luck with it.

[CajunMike]

Hi i am located in UK ( N Ireland ) , i am not to hopefull on the replacement either , but i am not keen on a watch thats 7 months old and needed repaired already , what would need to happen for a watch to be replaced ??
:thanks

As a general rule, there are a couple of things that would warrant a replacement. First off, a manufacturer's defect that became evident within a reasonable time after purchase, probably one month max may warrant a replacement. Second, a watch that has been in for repair for the same or different problem multiple times within maybe up to a one year period after purchase, indicating that you may have a "lemon". As i stated before, this is a mechanical timepiece. You wouldn't demand a replacement of a car after 8 months of use that had a radiator failure? No, you get it serviced under warranty.

[GavH]

Totto, if you get the repaired watch back and it fails, DEMAND a replacement as per your right under UK Consumer law. If goods are not fit for purpose then your contract in these early stages is with the seller NOT the manufacturer.

This would certainly have been the course of action you would have taken had it happened within say 3 months of purchase, but 8 months I think it's reasonable for a warranty repair to take place. However, if it breaks again, demand a replacement from the AD, not Omega. Let the AD sort out the broken one with Omega.

[danny_n]

Hi...been lurking for a while but first post.

Firstly, your contract is with the AD and not with Omega. The AD are entitle to attempt repair (be this at Omega's premises) as they must be given the chance to identify and rectify the fault (you then get into breach of condition and breach of warranty as to whether you're entitled under law to a replacement).

Assuming that NI is covered by the Sale of Goods Act 1979, section 14 of the act allows you to recover damages from the seller (the AD) for breach of contract so long as the fault was inherrant in the watch at the time of purchase and is not a result of your handling. At the very least you can claim travelling expenses to and from the AD for such a breach.

If the watch was bought on a credit card you also have protection under the Consumer Credit Act and you can task the credit card company with taking up any grievances for you.

All of this may be of no use whatsoever to you...but it's always fun to claim £10 in gift vouchers from B&Q when you take something back!

[AIKO]

Very sorry for the issues. Can it be possible that there are really this many PO failures within warranty? I know the numbers have been high but things are getting out of control.:-s

[Xaltotun]

Very sorry for the issues. Can it be possible that there are really this many PO failures within warranty? I know the numbers have been high but things are getting out of control.:-s

My friend and member here VINCE88, has seen his PO now fail for the second time in less than a year.

He is NOT happy!

I now have two Co-Ax and I'm worried something could happen. At least on my new PO I have two years worth of warranty left, as it was bought from an AD here in Montreal and then traded with me!

[Totto]

Thanks all for the replies , i sort of new i was not getting a replacement but i thought i would ask anyway ;-)

The measure of a company is when things go wrong so i will wait and see how this unfolds , i take it my warrenty will now reset as such and i will have the full time and not minus the 8 months , thats wat i will be asking for at the very least :-s

Cheers

[devere04]

My experience with Swatch UK was that they wanted to try and fix the problem under warranty a couple of times before they would consider a replacement. After they failed twice I insisted on a replacement and it arrived very soon after. Repairs took weeks rather than months as I recall (a few years ago now). If it has to go then I would make sure you ask for a report on what was wrong (ask before it goes not after or they will tell you it is too late to compile a report) and take as many photos of it as you can to record the state of the case, etc (not because I had an issue, but others - mainly in the USA - have). Try and get a contact name too so you can ring and speak to someone in person and then chase it up if you need to. I found them very helpful.

If you bought it from an AD is it worth going in and asking them to replace it as it is clearly defective? They might, but will probably insist on it going off for repairs. Let us know how you get on.

Nigel
Absolutley take photos, and request the store you return it to sign them as evidence of condition upon receipt.
I sent my watch back to have Bezel re-aligned as it was half a click out which really started to bug me. when the watch was returned, it was in a awful state. Deep scratches to the top RH lug, it looked like it had been done with a small file.
I was furious that the watch was returned to me in such condition.

Fortunatly for me, the store gave me a brand new watch the same day. As they said the dispute was with them and swatch to sort out

[Totto]

The person who took my watch in gave it a very good looking at with a jewellers lens and i would say it was in perfect condintion , but like i said i will wait and see how it all unfolds before working myself up , these things do happen and its up to the AD/Omega to sort it out to my satisfaction , how they do that is up to them :)

Cheers

[Totto]

Well my watch was returned today ( fri 27th may ) after it was sent back to Omega after stopping approx 6 weeks ago , and looks as good as new i actually thought it had been replaced the girl in the shop also could not tell it from a new watch so Omega have polished it not that it was damaged as such but it now sparkles as new !

The Report says " faulty mainspring , adjustments and service " so it also came in a very nice soft sun glasses type case for delivery which was a nice touch !

So apart from the fact that the watch stopped in the first place i am happy to have it back , Goldsmiths who sold me the watch were very helpfull and kept me up to date as well as phoning me on the expected return date !!!

So all in all its a good result to an unfortunate problem less than 6 weeks return would have been nice but thats not any longer than expected really


Cheers all for any input :-!

[anonymousmoose]

I think when I get a PO I'll make sure it still has some warranty left.

Glad to hear yours is all ok again.

[modyblu]

I'm also worried. I bought new SMP CoAxial May 8, and it is out for service for the luminova. If watch is weeks old and watch has problem it should be replaced, not months old. If mine comes back to me in any other condition that I gave it to them I would expect a replacement. After less than 3 weeks wear there was some small scratches on clasp. I could only imagine a watch worn for many months.

[SpringDriven]

Sorry about your luck modyblu.

On a side note, most watch cases and bracelets are not scratch proof, or even resistant. :)