Watch Service - Maybe someone out there can help

[aeronator]

Anonimo must pay attention to the forums. Should have it back in a week and a half. Very happy how this is all working out.

[J.D.B.]

Too bad you had to exert so much effort.
I wonder how long they would have left you hanging had you NOT called and started discussing here?
Hope your watch comes back to you, soon and I hope they get the lume to stay put this time.

Josh

[1watchaholic]

I'm glad it's working out for you!

[aeronator]

Just an update. Watch was delivered back to me last Friday, looking as good as ever. Stoll & Co. did a great job.

[samanator]

I do know Anonimo US monitors this forum so they may have saw this. Glad to hear things are back rolling. Having owned a half dozen Italian motorcycles about a dozen Italian watches and a few other things that came from Italy I generally feel you have to have a good sense of humor when it comes to Italian goods with regards to parts and service. Seems like you always need them in August.

[aeronator]

Dealing with anyone in Europe in August is a waste of time. :)

[Lemon328i]

So I thought I'd chime in on the outstanding service provided by Stoll. They received my watch on July 27th for a crown replacement and shipped it back to me on Aug 8th all repaired and pressure tested. While this was a minor repair, I think they actually uncased the entire movement as a speck of dust I had under the crystal is now gone. Less than 2 weeks for a watch service? It really can't get better than that. With the exception of my Sinn watches, I think I will be using Stoll for routine servicing for my mechanical watches.

[Jebhut]

Kind of funny, but I just got a call from Stoll & Co. saying someone from Anonimo just called and approved my repair. Maybe this posting worked after all. Thanks for all the support guys. WUS is a great community and I'm glad to be a part of it.

Please...the forum had nothing to do with it...Anonimo isn't monitoring this forum - think they might have some other more pressing issues/problems to deal right now than an impatient customer. (Send any other brand in for service, see how long it takes...and Stoll does a LOT of repairs, not just Anonimo's).

Consider yourself very fortunate you didn't have to send it back to Italy!!

I also used Stoll for Warranty Service...excellent results, but took a while too. Hard to know if it's truly Anonimo's fault, and not Stoll's? I also supposedly had to wait a while for authorization though...but wouldn't think to post it on a forum.Already enough folks unwilling to buy their Anonimos from AD's.

Glad you got it back perfect on the first try (second poster too)...not always the case with other brands.

[ckhouse80]

If Singapore have service centre like Stoll & co will be great.

[Hector Fdez]

Very insightful, lol....

Please...the forum had nothing to do with it...Anonimo isn't monitoring this forum - think they might have some other more pressing issues/problems to deal right now than an impatient customer. (Send any other brand in for service, see how long it takes...and Stoll does a LOT of repairs, not just Anonimo's).

Consider yourself very fortunate you didn't have to send it back to Italy!!

I also used Stoll for Warranty Service...excellent results, but took a while too. Hard to know if it's truly Anonimo's fault, and not Stoll's? I also supposedly had to wait a while for authorization though...but wouldn't think to post it on a forum.Already enough folks unwilling to buy their Anonimos from AD's.

Glad you got it back perfect on the first try (second poster too)...not always the case with other brands.