My RAF just came in .... with a scratched crystal :( WWWUSD?

[PeterGibbons]

Would this be grounds to return in your opinion? I'm sorry for the crap cell phone photos, it is all I have right now. Scratch extends from the "NYC" down toward the middle of the watch approximately 4mm. It is deeper than it looks in the photo, I had difficulty capturing it since I don't have a macro. It was the first thing I noticed when I took it out of the wrapper :(

edit- I realize I could probably spend 10 bucks and have a jeweler try to polish it out, but I question the quality control of this unit when something as obvious as this could pass as ok by Casio.

Zoom in under the "C" in "NYC" I could not focus any closer than this.

Note: the package was very well packed and had absolutely no damage to it. It was also in all the factory wrappings and undisturbed.

full size photos are linked followed by smaller format images:

http://farm9.staticflickr.com/8281/7...006c0bd1_k.jpg

http://farm9.staticflickr.com/8433/7...4e3f43f0_k.jpg

[Jeff_C]

Im on my phone as well and cant see much. But if I got a brand new watch with a scratch I would send it back.

Sent from my HTC Liberty using Tapatalk

[Fer Guzman]

If you bought it new and it has a scratch, I would say its grounds to return

[PeterGibbons]

If you bought it new and it has a scratch, I would say its grounds to return

Yeah, it just came out of the box, you can see the tag is still on it.

I realize I could probably spend 10 bucks and have a jeweler try to polish it out, but I question the quality control of this unit when something as obvious as this could pass as ok by Casio.

[Mitch100]

Definitely return it. If the scratch is deep you will not be able to get rid of it.

It is unacceptable to have any scratch on the crystal of a new watch.

Mind you, for the price, Casio should have fitted a sapphire crystal to this model and then this issue would not have arisen.







Mitch

[watchma]

Scratch extends from the "NYC" down toward the middle of the watch approximately 4cm.

Jeeez?!, how big is this watch ?!?

Would this be grounds to return in your opinion?

Absolutely, if its as you say fresh out of the box it's a manufacturing defect -simple as, you should expect any new watch out of the box to be pretty much cosmetically flawless

[PeterGibbons]

Jeeez?!, how big is this watch ?!?


Absolutely, if its as you say fresh out of the box it's a manufacturing defect -simple as, you should expect any new watch out of the box to be pretty much cosmetically flawless

lol, whoops. Fixed

Not looking forward to seeing how much it is going to cost me to send back to Japan IF I can even get a replacement since they are sold out...

[KVM888]

I feel your pain, Peter. The scratch is obviously there. True, this may be nothing to most, but to some.. it's downright devastating.

I hope you get to have this unit returned & replaced.

Good luck!

[Mike Hughes]

lol, whoops. Fixed

Not looking forward to seeing how much it is going to cost me to send back to Japan IF I can even get a replacement since they are sold out...

there fault its scratched? so ask them to pay for postage thats what id be doing.

[BrendanSilent]

i cant even see it, and im on a computer