I am getting my IWC Portugese Chrono being delivered by Fedex. I paid extra for "Priority Nextday delivery by 10:30AM".
#1 mistake I made - Do NOT request redirect until you see "out for delivery" on the tracking.
I wasn't going to be home so I requested the re-direct of the package to Kinkos location 3 blocks from my house. BIG mistake, this automatically triggered something on their system to knock it off from being next day delivery to 2 day delivery. I did not realize it until I noticed that the package was still at Indiana at 9AM in the morning.
However, by noon, the package came to about 10 miles from my house so I just assumed that it will be waiting for me on my way home from work, no harm done. WRONG!
2PM came about and noticed that my package has not left the final distribution center, I call Fedex, ask them "Should I just go down to the location to pick it up?" Answer: " No sir, it may already be on the way by the time you get down there, it will be delivered, no issues". So, I stayed put, 4PM came and it still has not left the distribution center, so I call again, "What is going on?" They tell me, "Don't worry, it will be on the way" . 6PM came, and I stop by at the Kinkos, the guy there tell me "There is no way it will get here today, maybe tomorrow around 10AM" I got irritated. I come home, call up Fedex, they confirm that the package will be delivered next day.
Come 10AM next morning, I call Fedex, and they tell me "It is in the truck headed out to the drop off location". I stop by Kinkos at noon, hoping, but nothing. However, the guy tell me something disturbing "Express truck has already gone by here, nothing for you though". Hmmmm...
I get to work at 12:10, then bam! I get an e-mail from Fedex "Delivery exception, the customer signature required, nobody at the delivery address". I am floored! It was suppose to be delivered to Kinkos location, there wasn't anyone at Kinkos?
I call Fedex, and they tell me, "Sorry, don't know why the delivery attempt was made to the residence, the driver got the instruction to deliver to Kinkos location" (this was on their system for 2 days) Now, the estimated delivery date is pushed out to MONDAY!
I paid almost $100 to get overnight delivery and now it may take 5 days. Ugh.
Sorry, I am sure nobody wants to hear me complaining about nothing, but I needed to vent and also to warn others be careful with their delivery re-directs. I had good luck with it when the status was "out for delivery", but do NOT do it if it is still far away from you since it will knock out the priority delivery status with Fedex.
BTW, here is the pic from previous owner (hope he does not mind):