I purchased ~$3000watch from Joma, which arrived with a cosmetic defect on the dial. Isent them the pics they requested, and the phone rep acknowledged theissue. Then things went south. When I requested a return shippinglabel, I was passed to two other individuals (multiple hold times)who claimed they could not see the defect, and that I would have tobuy the shipping label, and then be reimbursed the $44 after theyverified the defect in person. The following week, I received anotice of refund. Not only had they subtracted the original shippingfrom the refund, but they also failed to reimburse the returnshipping as discussed earlier. I call Joma customer service, andafter being put on hold multiple times (again), I was told they couldrefund $21 for the original shipping, but I was SOL on the $44 Ispent getting the watch back to them. A manager was not available todiscuss the issue. After checking, I see Joma doesn't have a retailstore, and they avoid Google reviews. They also have no Facebookreviews. The reviews they do have are from suspect sites that hidenegative reviews under hard to notice links (30 pages of 1 starreviews on “Trustpilot”). Even their Amazon reviews are pepperedwith one star ratings. Lesson learned.
I purchased ~$3000watch from Joma, which arrived with a cosmetic defect on the dial. Isent them the pics they requested, and the phone rep acknowledged theissue. Then things went south. When I requested a return shippinglabel, I was passed to two other individuals (multiple hold times)who claimed they could not see the defect, and that I would have tobuy the shipping label, and then be reimbursed the $44 after theyverified the defect in person. The following week, I received anotice of refund. Not only had they subtracted the original shippingfrom the refund, but they also failed to reimburse the returnshipping as discussed earlier. I call Joma customer service, andafter being put on hold multiple times (again), I was told they couldrefund $21 for the original shipping, but I was SOL on the $44 Ispent getting the watch back to them. A manager was not available todiscuss the issue. After checking, I see Joma doesn't have a retailstore, and they avoid Google reviews. They also have no Facebookreviews. The reviews they do have are from suspect sites that hidenegative reviews under hard to notice links (30 pages of 1 starreviews on "Trustpilot"). Even their Amazon reviews are pepperedwith one star ratings. Lesson learned.
Apologies for addressing a month-old thread, but someone else bumped it earlier today, and this kind of needs airing out, imo.
Apparently you learned the wrong lesson. The correct lesson is to read a website's return policy prior to purchasing, ESPECIALLY on a high dollar item, and be ok with it in your mind. Everything Joma did is exactly in line with the return policy stated on their website. You should have read it before purchasing. If you didn't, that's on you. If you did, and you are still complaining, there's nothing anyone can do to make you happy. You were asking them to go above and beyond their return policy. When they didn't, you came on here and slagged them. Not cool.
It's understandable that you are frustrated that you paid shipping both ways on a watch that was apparently imperfect and you had to return. Anyone would be bummed about that, and we're all with you. But dissing a vendor because they didn't make an exception for you, and then throwing more shade at them regarding retail store, google reviews, etc, is out of line. The truth is you don't like that you got caught on the short end of a clearly stated return policy.
Gray market are not ADs. How many times does this need to be repeated? ADs provide a much higher level of service. Jeez, I'm a new member here, and it's one of the first things I learned.
I have purchased 10 watches from Jomashop. None had problems, but I returned two of them because I didn't like them as much once I saw them in person. I knew I had to ship them back on my own dime, and that the refund would also include a debit for the initial shipping of the watch to me. I had no right to expect anything more from them, and they refunded me exactly what their policy said they would, and they did it quickly. I shipped the watches to them on a Monday, and I had my Paypal refund that same Friday. That's amazing return service from anyone, in my book.
Re: Has anyone bought a watch from Jomashop?@peenoise
Hi
@peenoise
A bit of a relevant question for you sir
am in Abu Dhabi presently too and thinking of placing an order with jomashop for a B&M Clifton 10213..
am not really sure how good an idea is this.
will I get an authentic watch or a really good fake.
what if it is damaged or bearing a scratch or two.
what will I do if it has a problem,how do I coordinate with jomashop..
etc.
would appreciate a response
thanks
Hi
@peenoise
A bit of a relevant question for you sir
am in Abu Dhabi presently too and thinking of placing an order with jomashop for a B&M Clifton 10213..
am not really sure how good an idea is this.
will I get an authentic watch or a really good fake.
what if it is damaged or bearing a scratch or two.
what will I do if it has a problem,how do I coordinate with jomashop..
etc.
would appreciate a response
thanks
First...You'll get a real watch (JS does not sell fakes)
And most likely it will be just fine.
Second...But on some small chance that there is a problem - being intl customer, your return ability may not be same as for US buyers. Also return shipping costs, etc can quickly accumulate. I would advise against international purchases from GM dealer like Jomashop, as your best security with any GM purchase is returns and intl buys may not have same return policy.
I have purchased B&M and an Oris with them a few years ago and no problems so far. That said I wouldn’t purchase anything over a grand from them. They claim to have a store in Brooklyn so maybe I’ll stop by one day. On the other hand my wife purchased a Tag from Authentic and the watch just stopped working a year later. I took it to an authorized Tag dealer and repair shop in NYC who spent 4 months trying to fix it but couldn’t. Eventually sent it to Tag to get fixed. 3 months later and about $450 lighter the watch cane back and is working fine. Got a 1 year warranty from Tag too. Even with the repair saved about $500 including AD discounts.
I have found a few of my watches there, they have great deals especial for the higher end watches. Just like all large online retailers customer service can be here or there but if you really do have a problem they will not fail you. I am happy with my purchases. Last was a hand wound Omega speedmaster.
Strongly recommend if your building up your collection.
I do not have any experience with Joma but I’ve browsed their website for around 10+ years. I find all the comments interesting in this thread. I’m looking to get a Breitling Colt auto and Joma has a great price. I read other member stating that they have had good experiences getting Their local AD to offer a similar discount. I’ve visited 1 AD in my area and after negotiating they were still about 1k higher in price. Anyone know of a good AD in the Houston TX area?
I've bought a couple omegas and a panerai from joma. Watches were brand new, as described and the customer service was just fine. I never had an issue with any of the watches but if I would have I wouldn't send them back to joma for service. I'd send them to the manufacturer. I saved enough to cover several factory services. I only buy watches from grey market sites if they are "in stock" and at least 38% off retail though. I've heard that if the watch isn't in stock the waiting game can last for a long time and your funds will be tied up. I recommend them if you wanna save $. If its gonna be your only watch, and you are nervous or apprehensive then maybe go to an AD. If you're gonna buy 20 watches then grey or used will save you thousands.
I purchased a Tissot Ballade recently from Joma. Great price. The watch was delivered as promised and it's the real deal. BTW, it's gained 1 second in the last 3 days. Pretty good for a modified ETA movement.
Hi, I've decided to buy my first "quality" watch and, going by AD prices, my option is to buy the Longines Conquest Automatic (43mm). The thing is that yesterday I went to a local AD and saw the TAG Heuer Carrera Calibre 5 Day-Date and abosolutely loved it, but it costs almost double that the Longines.
The point here is that I'm from Chile and watches here are little bit more expensive, but I'm going to New York in September for 6 days. Given this, if I buy my watch from Jomashop, almost for the same price of the Longines I can get the Carrera, but I'm a little hesitant given the bad experiences shared in this forum.
Would you guys buy a rather expensive watch from Joma (Carrera is $2000)? And also, is Joma's shipping method reliable? I ask this because I want the watch to be delivered at my hotel in NYC (I don't trust buying from Chile), but I have I very limited time to receive it (6 days), and I've read here that sometimes they tend to break their shipping time estimates (even if the watch is in stock).
Hi, I've decided to buy my first "quality" watch and, going by AD prices, my option is to buy the Longines Conquest Automatic (43mm). The thing is that yesterday I went to a local AD and saw the TAG Heuer Carrera Calibre 5 Day-Date and abosolutely loved it, but it costs almost double that the Longines.
The point here is that I'm from Chile and watches here are little bit more expensive, but I'm going to New York in September for 6 days. Given this, if I buy my watch from Jomashop, almost for the same price of the Longines I can get the Carrera, but I'm a little hesitant given the bad experiences shared in this forum.
Would you guys buy a rather expensive watch from Joma (Carrera is $2000)? And also, is Joma's shipping method reliable? I ask this because I want the watch to be delivered at my hotel in NYC (I don't trust buying from Chile), but I have I very limited time to receive it (6 days), and I've read here that sometimes they tend to break their shipping time estimates (even if the watch is in stock).
I wouldn't worry about the watch, but shipping can be an issue. I would suggest ordering and then cancelling the order if not shipped within the specified time. Every time I had a delay in shipping with Jomashop (long delays - sometimes weeks), as soon as I requested cancellation I received a message saying the order could not be cancelled as it had shipped - followed by a tracking number within the hour .
Hi, I've decided to buy my first "quality" watch and, going by AD prices, my option is to buy the Longines Conquest Automatic (43mm). The thing is that yesterday I went to a local AD and saw the TAG Heuer Carrera Calibre 5 Day-Date and abosolutely loved it, but it costs almost double that the Longines.
The point here is that I'm from Chile and watches here are little bit more expensive, but I'm going to New York in September for 6 days. Given this, if I buy my watch from Jomashop, almost for the same price of the Longines I can get the Carrera, but I'm a little hesitant given the bad experiences shared in this forum.
Would you guys buy a rather expensive watch from Joma (Carrera is $2000)? And also, is Joma's shipping method reliable? I ask this because I want the watch to be delivered at my hotel in NYC (I don't trust buying from Chile), but I have I very limited time to receive it (6 days), and I've read here that sometimes they tend to break their shipping time estimates (even if the watch is in stock).
I’ve bought several watches from them without a problem. I don’t recall any shipping delays or missed time estimates, but I think they have an expedited shipping option.
I recently ordered this Hamilton from Jomashop, ground shipping took a ridiculously long time for it to get to me. Communication was great and the watch was new with stickers/tag in the right box with paperwork.
I had no issue with my order. I would be a little concerned on the shipping to a hotel. Maybe you could work it out to have the item received at a UPS store? Might be worth contacting Joma to explain the challenge - who knows they may have a solution.
I think they may be New York based maybe pick up is an option?
Have a friend that purchased twice no problems. Although one of his watches was running very fast I'm not sure if he sent it to them or took it elsewhere to get serviced.
So as I understand, one of the most unattractive features of buying through the grey market is the warranty issue. Now, I was looking at the warranty policies of several notable watch brands, including Omega, Longines, and Tissot, all of who offer a 24 month warranty from the date of purchase. As far as I can see (and Google), none of these brands offer warranty extensions after that two year period.
Therefore... if I feel confident that I am not going to break my own watch, and that the watch will not prove defective in any way within that initial two year period, is there really any other reason not to purchase from Jomashop? PUT MORE SIMPLY... is there anything else that an AD is going to offer me beyond that 24 month warranty+certificate of authentication? What other risk(s) am I taking?
I bought a Speedmaster from an AD that was recommended here. The watch arrived from Wash,DC with a slight cosmetic defect under the lens. I called the AD. He told me to send it to Swatch in New Jersey. Thanks Jim. I'd get it back in 6 months. I didn't bother. It was going to be a daily driver. So in a few months, the defect would blend right in.
Jomashop was selling the watch on Ebay for the same discounted price. If I would have gotten it on Ebay, I could have just sent it back as Defective/Not As Described. As per Ebay rules, Joma would have to take it back and provide return shipping. Where was the AD advantage? Since then, I buy used anyway. I bought A Tag Monaco Cal13 in April for a third $. Unless I lose it or smash it, I'll always make out selling it.
It was wierd: I ordered my watch, they charged my card, it was approved by my credot card, and then they cancelled my order...
I did send them an email telling them it was for my friends bday and that the watch needed to arrive by a specific date. My guess is that they played the "in stock" game when it wasn't. That they had a restock arriving in a bit so they listed the item as "in stock".
I bought a $70 Seiko from them for my father-in-law ($70, yes, don't ask. He chose it himself). Fast delivery, all as described, the watch still works, its been over a year. So from the perspective of "I pay - Do I get the watch?", I don't think they are problematic even for expensive watches. My biggest concern would be their warranty. I read horror stories about people waiting for 8 months or so for Joma to turn around a service (not always the services resolves the issue, btw). If Joma's price is about 30-40% off the MSRP, I'd probably buy it on the understanding that this is at my own risk. If the discount is 10-15%, I'd try to haggle with AD.
Another option is to ask WUS sponsor to come close to Joma's price (haven't tried it yet).
If you are looking for Omega, Chitown Watch has 40 Omegas collection. I bought a Speedy from Sergey (I think its a one man shop or something small anyway) 2 years ago, the price was similar to Jomashop's, not tax charged (I'm in CA, but paid it when filed for taxes anyway ), very fast delivery, no issues whatsoever. And many of his watches come with manufacturer's warranties. I used mine just now because my watch was running fast. Omega serviced it, no charge, fixed the issue. So the warranty card was legit. I'd buy from Chitown again, but Sergey should diversify his range!
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Related Threads
?
?
?
?
?
WatchUSeek Watch Forums
22.5M posts
575.5K members
Since 2005
A forum community dedicated to watch owners and enthusiasts. Come join the discussion about watch collections, displays, watch winders, accessories, classifieds, and more! We welcome all manufacturers including Casio G-Shock, OMEGA, Rolex, Breitling, Rolex and Tudor, Seiko, Grand Seiko and others.