So I have a recent experience I'd like to share with the membership here. It involves a Vulture watch I purchased earlier this month from MTM (makers of the 'special forces' watches). I know, I know.
I think the recent email exchange below will explain what happened. Suffice to say that I bought one, decided it was unsuitable, and then sent it back in precisely the same condition in which it was originally received…within the 7 day grace period that they allot for returns.
Yesterday, I received the following email from them (unedited) >>
Unfortunately, since your watch had two links removed when we received it, there will be a 10% restocking fee subtracted from the amount that is to be credited back
To you, if you wish to further discuss this matter you can reach our Customer Service Dept. at: 1-213 741-0808 from 9am to 5pm Pacific Daylight Time. Once you have
Read this email, please do respond back if you agree with the terms and conditions that have been addressed to you in this email.
My immediate response >>
That is completely unacceptable, and bordering on ridiculous.
The Vulture watch was returned to you in precisely the same condition and state as I received it…even using all the original packaging. The only alteration was that the cellophane was removed from the watch strap. The links to which you refer were removed prior to shipping, and your company omitted them from the original packaging.
I already paid over $100 in shipping fees for what amounted to a week-long "viewing" of this watch.
A ten percent restocking fee (approx $145.00 value) hardly equates to the value of two links.
Are you trying to recoup the value of the links, or is this actually a 'manufactured excuse' to charge a restocking fee? If the former, then as mentioned above, the extra links were not sent to me. If the latter, then there is / was no mention about a restocking fee for items returned in original condition within seven days.
Your website says, "Any watch that is worn, scratched, sized or altered in anyway will be denied credit or exchange." That sentence clearly refers to the end user, and says nothing about your company removing two links prior to shipping (once again, links that I did not receive).
Please fully credit my account immediately, or I will take any and all necessary action to recover the entire purchase price, including elevating this matter to an actionable claim.
Just wanted to let members here — who might be contemplating one of these watches — what sort of company you're dealing with.
I don't tolerate being ripped off, so I am prepared to escalate this as far as necessary on principle alone…and will also employ the Web and social media to further badmouth this company, if they choose to stonewall.