To make a super long story short(er):
My parents bought me a C5 malvern for Christmas 2008, ordered in november and arrived in january: Christmas gift deception for them. (My thinking, ok, they are swamped with orders, no big deal, even though my parents were really disappointed).
I then notice it is around +15secs and would love to get it better adjusted, but again, it's not that big a deal. Later in March I order myself a C5 aviator. Watch comes in around june 2009. Same thing with the watch, it seems fast, this time +30...
Then I notice that it's not regulated at all! In fact, the little arm is all the way towards the minus sign. Which means it wasn't regulated at all (that's how they come from ETA I believe).
Then I notice my regular C5 is the same way!
Then I notice a screw is missing from the back plate.... on not one but both watches!!!!!!!!
Ok... one could be oversight from QC... but two, ordered months apart... and both unregulated???? Very very odd. I contact CW, they offer me to send them in or send me the screws and to get them regulated at a jeweler. I send them in (they payed shipping, but I paid for the box) Both come back... the regular C5 seems fine, regulated and with the back screw.
But the aviator is fine except it's covered in scratches!!!!!!!! Over the case, under the case and on the side of the case. The buckle was even scratched!!! My watch was mint when sent in and the packaging was perfect.
This is one of the many scratches found (you can see a railroad effect, probably from a tool slipping?):
What the hell!
I write back and they ask me to send it back in and that they could buff it out or send me a new one... I naturally opt for the new replacement... it comes back with a new back plate, but still with scratches on the side and front!!! The accompanying correspondence said that the "whole case" was replaced by CW himself. What the hey!!!!????
I write back, send it back in, they pay the shipping, thankfully.
It comes back... and now it seems fine except I have this cheap looking sellita movement that is decidedly not equivalent to the well finished ETA mvt (which I have on my regular C5 and used to have on the aviator this what replaces).
Decorated ETA (not my pic):
One is not like the other and they certainly aren't "equivalent".
I am sad, dejected, and am seriously thinking CW is not all that and a bag of chips. I feel taken for a ride and ashamed for having believed all the hype. I was holding back writing about this for them to get a chance to make good on this... but it seems like a never-ending saga of disappointment.
There are way too many QC issues here to be back luck. I can understand a few errors slipping here and there, but two watches bought months apart, with similar and serious errors, and with the cascade of other issues and the apparent lies... I feel that this is too much.
To think I was thinking of getting another one just before I realized this unadorned Selitta crap...
Yes, their customer service is very friendly, but the company has deep issues for this to happen. It can't be a fluke. It just can't.
I have elected for a refund, it's the only sensible thing to do now.
I cannot recommend this brand anymore, sorry if I swayed any of you in buying one of their products. If you have a good one and are happy then great, I don't want this tale to spoil your enjoyment.