I dropped off my SMP 300M coaxial (purchased from an A.D. in 2010) at the Omega boutique to see if they could resolve an intermittent issue I’ve been having whereby, once in a while, the date doesn’t quite chance completely (see my previous post) It’s been at the service center for around three weeks, so I called today for a status.
The store rep that’s been helping me (a really nice guy) informed me that the service center report listed in their estimate; “insufficient amplitude” (apparently not covered by the warranty?) and damage to the case back indicative it being opened by a non-authorized service center.
How can the watch be under warranty and exhibiting a mechanical issue (i.e., the insufficient amplitude) and it not be covered? Is Omega saying they warranty everything except that the watch will keep proper time? Regarding the “case back damage”…The watch had been sent in for repair previously when I found a dust mote under the crystal. I brought it back to the Jewelry Store where I’d purchased it. Now I’m wondering if they opened it themselves and just told me they’d sent it in.
Most interesting is that there is no mention of the date change issue that I brought it in for to begin with.
The Omega rep. said he’d try to get additional information and get back to me but I’m getting a very uneasy feeling. What do you think everyone…should I be nervous?