This is the very first time I called Suunto support line. The number I called was on the back of the instruction manual for USA: 855-258-0900 (toll free). As soon as the phone started to ring on the other side, a live person answered the phone within 5 seconds! No holding music, no recording, no wait. I was impressed. What impressed me even more, was the friendliness of that person. She was prompt, polite, and answered all my questions confidently. What an amazing experience to be a Suunto Ambit owner!