core resetting and service by sunnto

[Ahrenv]

so weird enough i have been kinda trying to keep a little mental log of when it resets... might be random times, and or when i take a sweatshirt, fleece or even a sweater off. could i tbe that i am doing this with a little electric static? is that a big jump of an idea?

[DragonJade]

could i tbe that i am doing this with a little electric static? is that a big jump of an idea?

Not a big jump of an idea. Other people have suspected the jumper/static/reset thing in the past, as Mystro mentioned above. That might be your answer.

[Ahrenv]

well sounds like the best thing to do is get one of those fix it kits off ebay and see if i can get it fixed.... i am kidding around. my serial number is a 838XXXX so i think i will send it in at the end of the week. i really enjoy the watch. i always freak out a little when i tap my pocket and my knife isnt there or i look at my wrist and my watch isnt on. just need to find a good week to get it done. i have read that the turn around time is pretty quick on getting it fixed or replaced, any one know first hand. i am in the states, wisconsin, so i dont have to mail over seas. thanks for all the help.

[Jeff_C]

I had a G Shock that did that once... REAL bad with Fleece!

[Varga Norbert]

thnx for all the help. so my suunto is from 2008 / 34th week (august i think). I've changed the battery yet again. went on for a whole week without reseting, I've put it down and when i picked it up it was on blank screen again. maybe it shut off when i took it off or when i undressed but i didn't notice. anyway. something's definitely wrong because the battery i've put in just a week ago today when i took it out was completely flat !

since i live in Romania i have to ship it back to Finland or the nearest repair center? (note. there's no repair center in Romania, the nearest i could find is in Czech Republic i believe)

also, will Suunto repair my watch for free or will this cost me an arm and a leg? and is it a problem that i'm not the first owner and that i don't have any original case / warranty papers / receipt etc etc ? what do you guys think?

[Jeff_C]

It has been an issue in the past, so it is likley to be a replacement at no cost to you. Usually they do the Cores with no need for original documentation. But I dont know about that service center. I would think its likely no problems.

[DragonJade]

Given the excellent customer service of Suunto and the fact that it's a well known problem (more than likely a manufacturing or design problem), they will replace it for free (see my recent thread about my replacement).

The one thing you may get charged for is for the shipping. I don't know about where you are, but in the UK, and I think the US, if the pick-up/drop-off for the courier company is at a residential address there will be a charge. Free if it's at a business address.

[Varga Norbert]

thnx guys for all the tips. i will contact suunto about my problem and i will keep you up to date on any news. wish me luck :)

[Varga Norbert]

hey guys. back with some updates. so i filled out the service form on the my suunto site and look what they said. .


so this means that it's a minimum of 30 euros because it's not anymore under warranty :(

[DragonJade]

Ignore it. It's a standard message. They will give you a quote for a repair if they intend to charge you. If you don't want to go for the repair then I would presume they would send you the watch back without charge.