Aquaracer 500m stripped crown but, Great News!

[spidaman]

+1

Better late than never. The change in attitude truly buoys my confidence in TAG Heuer as a company. There is no better way to retain a customer, and gain future customers, than by taking care of the needs of your customers.

Agreed. I am much more likely to buy another TAG in the future knowing that they will (eventually) respond to problems. Too bad they don't have more of a "We'll make it right, no questions asked policy."

[rosborn]

Agreed. I am much more likely to buy another TAG in the future knowing that they will (eventually) respond to problems. Too bad they don't have more of a "We'll make it right, no questions asked policy."

Maybe they've seen the light?

[RDK]

I just got the official word from executive leadership at TAGHeuer. For the first nine months of production, Aquaracer 500s did experience some crown problems. The percentage was low but still was beyond what TAG finds acceptable. So they made a production modification to take care of the problem.

If your Aquaracer is still under warranty and shows no obvious signs of misuse, the work will be covered under warranty. Since casing problems are not normally covered under warranty, some ADs and Service Centers may be working under the old rubric, i.e. they did not get the word...

If you have experienced crown problems and and are still under warranty (and haven't driven over the watch with a steamroller!! LOL) AND if you are having trouble getting the repair made under warranty, PM me and TAG will get it handled.

That's good news!
Question is: how can you tell if your Aquaracer 500M was produced in the first 9 months? I understand this model has been made since 2009,
but the topic starter bought his watch in september 2011.
I recently purchased an Aquaracer from an AD in The Netherlands (3 weeks ago). There's no way of telling the production date, so maybe my watch
is one of the first batch?

Until now, I haven't had any crown problems (I'm being very careful when screwing down the crown because of the horror stories). Hope it stays that way

Cheers,
Rob

[Eeeb]

That's good news!
Question is: how can you tell if your Aquaracer 500M was produced in the first 9 months? I understand this model has been made since 2009,
but the topic starter bought his watch in september 2011.
I recently purchased an Aquaracer from an AD in The Netherlands (3 weeks ago). There's no way of telling the production date, so maybe my watch
is one of the first batch?

Until now, I haven't had any crown problems (I'm being very careful when screwing down the crown because of the horror stories). Hope it stays that way

Cheers,
Rob

You don't have to figure it out. If it is under warranty, the fix is free and you end up with the upgrade as part of the fix, I believe. If you don't have the problem, so much the better... the vast vast majority of customers don't experience the problem.

If you fix out of warranty, you too get the upgrade as part of the fix. (Warranties don't last forever )

[Rachdanon]

I just got the official word from executive leadership at TAGHeuer. For the first nine months of production, Aquaracer 500s did experience some crown problems. The percentage was low but still was beyond what TAG finds acceptable. So they made a production modification to take care of the problem.

If your Aquaracer is still under warranty and shows no obvious signs of misuse, the work will be covered under warranty. Since casing problems are not normally covered under warranty, some ADs and Service Centers may be working under the old rubric, i.e. they did not get the word...

If you have experienced crown problems and and are still under warranty (and haven't driven over the watch with a steamroller!! LOL) AND if you are having trouble getting the repair made under warranty, PM me and TAG will get it handled.

I read about a case on the Omega forums about their Sydney service centre responding to someone's post in the WUS Omega forums and got speedy service. Coupled with the knowledge that Tag's CEO posts on the WUS forums, Calibre 11 being associated with WUS and the influence of our Moderator Eeeb, I'm feeling very assured as a proud owner of 2 Tags and happy with the the level of openess and customer engagement that Tag is showing.

[RTea]

Congrats and that sounds like one awesome AD!

Glad it was covered under warranty but coming from a different perspective, it is a little troubling to see people get ecstatic over getting warranty work done that should have never been taken out of the customer's wallets in the first place. It seems like most of the major watch players suffer from less than adequate customer service but hopefully competition will force them to step it up.

Glad Tag finally sorted this out and now everyone can buy and wear their AR 500Ms proudly and confidently.

[rosborn]

Congrats and that sounds like one awesome AD!

Glad it was covered under warranty but coming from a different perspective, it is a little troubling to see people get ecstatic over getting warranty work done that should have never been taken out of the customer's wallets in the first place. It seems like most of the major watch players suffer from less than adequate customer service but hopefully competition will force them to step it up.

Glad Tag finally sorted this out and now everyone can buy and wear their AR 500Ms proudly and confidently.

Probably more than a little sarcasm in the responses offered.

[RTea]

Probably more than a little sarcasm in the responses offered.

Sorry should have clarified to mean in any of these kinds of situations not just this thread. I've seen it all too often around these forums... or maybe that just means I spend way too much time here...

[Eeeb]

Sorry should have clarified to mean in any of these kinds of situations not just this thread. I've seen it all too often around these forums... or maybe that just means I spend way too much time here...

I too see all sorts of things, whining, senses of entitlement, arrogance, et.al. but, in general, this forum has had less of that. Overall the TAGHeuer crew found here are a good lot that's knowledgeable and helpful. Or, at least, many of us try, just like, it seems TAG itself.

[rosborn]

I too see all sorts of things, whining, senses of entitlement, arrogance, et.al. but, in general, this forum has had less of that. Overall the TAGHeuer crew found here are a good lot that's knowledgeable and helpful. Or, at least, many of us try, just like, it seems TAG itself.

Absolutely! I have found that the members of the TAGHeuer portion of the WUS forums are truly wonderful! I was going through some old threads today and I noticed a lot of first time posts deal with complaints and/or problems that people have or have had with a particular watch or a perceived lack of service - I suppose that is a situation all too common with internet forums. Yet, for the most part, the members of the TAGHeuer forum routinely respond with cogent and helpful suggestions and concerns. In short, I was greatly impressed by the genuine concern and knowledge imparted by the members. I've even grown to truly appreciate the sense of humor and even the tongue in cheek responses (possibly sacrasm) of some of the long time members that I did not initially understand (Wisconsin Proud). In a sense, it's kind of like an extended family that you either grow to like or try to avoid the longer you get to know them.