Tag Heuer WAN2110 Aquaracer Crown gone bad in 1 month

[stryker58]

My guess is the steel used for the crown tube or crown was not up to spec. Evidently the first batch TAG got from the supplier was bad and they made watches with them for months... much to every one's dismay.

I'm into about 3 weeks of ownership of a WAN2110 and am more than a little worried about this issue. Unfortunately, I didn't do any research on the watch after seeing it and bought it from the AD on the same day. If as you suggest, that only watches from the first six months of production are affected, it seems to me watches purchased recently like PrasaD shouldn't be having any problems.

[Eeeb]

I'm into about 3 weeks of ownership of a WAN2110 and am more than a little worried about this issue. Unfortunately, n't do any research on the watch after seeing it and bought it from the AD on the same day. If as you suggest, that only watches from the first six months of production are affected, it seems to me watches purchased recently like PrasaD shouldn't be having any problems.

Statistically true. However I have bought a number of NOS watches that were over 30 years old... of course, never from the original AD. But I never expect warranty work on those

[mpip2010]

The problem is that when anyone brings up the crown issue on this forum, the Tag defenders start attacking like wild dogs. The truth is many of us (myself included), if not ALL of us, who bought these had this problem. My buddy who works at Bloomingdales told me that Tag discontinued this model because of this exact problem. So next time some tag heuer pretty boy starts attacking you for bringing up this issue- just ignore them and do a google search.

[Wisconsin Proud]

The problem is that when anyone brings up the crown issue on this forum, the Tag defenders start attacking like wild dogs. The truth is many of us (myself included), if not ALL of us, who bought these had this problem. My buddy who works at Bloomingdales told me that Tag discontinued this model because of this exact problem. So next time some tag heuer pretty boy starts attacking you for bringing up this issue- just ignore them and do a google search.

There ya go. Whenever we need to get to the bottom of something, just ask the Bloomingdales guy. LOL!

[drunken monkey]

I think you will find that we are more astounded by the reaction that TAG Heuer when something is amiss compared to other watch makers.

It isn't "all these issues", it is one single problem, to which there is now a free fix under warranty.
It isn't a design flaw (as my 10+ year old internal thread crown shows) more likely a material flaw as suggested earlier, which doesn't even matter now as there is a fix in place.

If you need your crown repaired, it is covered and the fix is most likely to be robust.

If you really need a heart attack, go ask in an Omega boutique what a new Planet Ocean bracelet costs.

[enricodepaoli]

Even the best branded products may come out with some design issue. It is obviously not good, but it can happen. What makes a company good, is not being free of flaws, but how the company handles a flaw. TAG HEUER seems to be taking care of this in a high-class way. As a high-class client would expect it to be.

[Eeeb]

The problem is that when anyone brings up the crown issue on this forum, the Tag defenders start attacking like wild dogs. The truth is many of us (myself included), if not ALL of us, who bought these had this problem. My buddy who works at Bloomingdales told me that Tag discontinued this model because of this exact problem. So next time some tag heuer pretty boy starts attacking you for bringing up this issue- just ignore them and do a google search.

Well, this 'tag heuer pretty boy' wonders who has been attacked? Do you consider it an attack when I point out your 'buddy at Bloomingdales' appears to be incorrect? I don't.

Enrico and I are not employees of anyone connected with the watch industry. Enrico is a Grammy Award winning music producer and I am a retired computer engineer/businessman. We moderate here because we like to contribute to making a nice place for folks to discuss with a group of very interesting people a very interesting set of watches made by a very interesting company with a very interesting history.

Your post pushes the limits... 'pretty boy' is normally considered a bit of an insult but in my case it did provide a bit of amusement for my family (I think my wife wishes it were true )

Oh well, it's the Internet.

Anyway, I'm sorry you are one of the folks caught up in this issue. But contrast how TAGHeuer handled this with how Omeeeeega handled the Co-Axial problems. Problems like this occur. We live in a human society and it is prone to error. The real question is how is error correction handled.

[ppl4golf]

On a more serious note, TAG was slow on the issue and I also wonder what they would do if an affected watch was

(1) bought 3rd party non-AD
or
(2) passed warranty period

I apologize in advance if the questions have already been answered. If TAG leaves the above victims hanging, I cannot say they are a good company handling adverse.

[selfwind]

On a more serious note, TAG was slow on the issue and I also wonder what they would do if an affected watch was

(1) bought 3rd party non-AD
or
(2) passed warranty period

I apologize in advance if the questions have already been answered. If TAG leaves the above victims hanging, I cannot say they are a good company handling adverse.

They would tell you to have it repaired by their service center at full price. Both scenarios are never covered. I also believe that if the watch was purchaced from an AD and was off warranty they probably would not cover it unless an AD was doing a favor for a really good customer.

[drunken monkey]

TAG Heuer can only reasonably provide warranty for watches that they have some element of control over
i.e their own boutique stores and ADs.

If the watch is no longer under warranty, then the watch is 2 years old and it is unreasonable to then attribute crown failure to the known fault because well, if the crown survived for two years, it didn't have the fault.