Tag Heuer WAN2110 Aquaracer Crown gone bad in 1 month

[PrasadD]

Just when everyone was wondering if Auaracers crowns are still a problem

In just 1 month after buying new Tag WAN2110 the inevitable happened

The crown just wouldnt screw in, tried everything it would just come off (not entirely). Didnt want to f**K it up more so took it to local AD. The rep checked and admitted its a crown issue (it was same rep who i had met weeks back and he had confirmed it was nothing to worry). The look on his face stated he was 'expecting' this

Just 1 month and now my tag is being sent off to service centre (NY). 4-6 weeks without a watch. This sucks big time.

[tpd80]

after reading all these issues i dont think i'll ever touch a Auaracer, not even with a 10 foot pole.

[PrasadD]

Well the rep did assure me that I wont be charged anything which made me feel better. Few posts on WUS did mention that Tags are now covering this under warranty so thats good thing

I dont want to create a bad image for aquaracers since I believe only few unlucky percentage of people faced this issue. I know things do happen but feels bad when it is first ever branded watch

[Eeeb]

Well the rep did assure me that I wont be charged anything which made me feel better. Few posts on WUS did mention that Tags are now covering this under warranty so thats good thing

I dont want to create a bad image for aquaracers since I believe only few unlucky percentage of people faced this issue. I know things do happen but feels bad when it is first ever branded watch

My guess is the steel used for the crown tube or crown was not up to spec. Evidently the first batch TAG got from the supplier was bad and they made watches with them for months... much to every one's dismay.

I used to work in the US auto industry and we had these problems occasionally too. Indeed, for critical parts (nuts and bolts that hold brakes and suspension together for example) the end-vehicle and the batch of parts used to build those vehicles were tracked. If a problem such as the above occurred, a recall could be issued for every car with parts from a bad batch. Expensive but mandated by the US government as these were critical to safety. (Government regulation can be good!)

For the non-safety part failures, warranty work caught the problem if failure occurred. That is what is happening here. It is a pain but it will get fixed... at least there is no danger of the watch hitting another watch and causing injury.

[PrasadD]

My guess is the steel used for the crown tube or crown was not up to spec. Evidently the first batch TAG got from the supplier was bad and they made watches with them for months... much to every one's dismay.

Thanks Eeeb for the reply.

[tomsimac]

Once you notice the crown out while in the pool... as I did... that feeling never leaves you.
The watch was rescued but never trusted again. I gave it away. 9 years ago and I remember it every time I go swimming especially in that pool.
I bought another newer version when I started in this forum. After a few reviews and threads, off it went on the forum. It was OK, did not sell a defective watch, just could not use it for the intended purpose.
Now I hear Tag is out sourcing the movements

[Wisconsin Proud]

Now I hear Tag is out sourcing the movements

havent they always?

[Eeeb]

havent they always?

... even Heuer outsourced so, aside from the 1887, I think always.

[Perseus]

after reading all these issues i dont think i'll ever touch a Auaracer, not even with a 10 foot pole.

I feel bad for people who buy a Aquaracer without doing the research. It looked so sexy in the store then I came home and jumped on the forums and the excitement died.

[KCZ]

Does anyone know if this crown issue has been reported in ladies' aquaracers, or has the problem been limited to men's models?