Why do TAG's get a bad rap??

[Protest]

It isn't fear. More along the lines of a model with a clear design flaw that folks know about, and choose not to deal with. Considering it's size, there's no reason for the 500M to have the type of miniscule threads commonly found on a typical very thin dress watch.

That's the ironic thing from folks who bash TAG Heuer. They either say it's a fashion brand (completely untrue) or just say that it sucks. They never mention any of the real issues that could stand improvement.

Have they changed the threads on the new models? I know they have admitted they screwed up since they're now fixing the issue under warranty.

[Monocrom]

Have they changed the threads on the new models? I know they have admitted they screwed up since they're now fixing the issue under warranty.

I honestly don't know if they have. Also, plenty of older 500Ms still out there. Might be awhile before we learn for sure.

[Grend0]

Nobody (whose opinion actually matters to me) has ever said anything about my Aquaracer 300M other than "it's beautiful" or similar

So I really don't care about what the Omega and Rolex owners think...

[drunken monkey]

I honestly don't know if they have. Also, plenty of older 500Ms still out there. Might be awhile before we learn for sure.

you probably missed this:

I just got the official word from executive leadership at TAGHeuer. For the first nine months of production, Aquaracer 500s did experience some crown problems. The percentage was low but still was beyond what TAG finds acceptable. So they made a production modification to take care of the problem.

If your Aquaracer is still under warranty and shows no obvious signs of misuse, the work will be covered under warranty. Since casing problems are not normally covered under warranty, some ADs and Service Centers may be working under the old rubric, i.e. they did not get the word...

If you have experienced crown problems and and are still under warranty (and haven't driven over the watch with a steamroller!! LOL) AND if you are having trouble getting the repair made under warranty, PM me and TAG will get it handled.

It doesn't affect all Aquaracers but it does sound like all that were made in that period were affected although it doesn't indicate whether the crown stem failure will exhibit itself in all of them.
i.e is it a random thing that will affect some examples from that production run or will all of them fail?

[Eeeb]

...
i.e is it a random thing that will affect some examples from that production run or will all of them fail?

Based on my experiences with the auto industry and similar issues they had with QA, it is probably random. The failure rates have been pretty low and every watch experiences a different life. Most will pass through their life with no problems, I strongly suspect.

If this were a safety issue in an automobile, US Federal regulations would require the recall of all of them... that's a good thing But not terribly relevant... I sometimes feel I'm going to die for a watch but it has never really happened. LOL

[drunken monkey]

Based on my experiences with the auto industry and similar issues they had with QA, it is probably random. The failure rates have been pretty low and every watch experiences a different life. Most will pass through their life with no problems, I strongly suspect.

That's pretty much what I figured and that the apparent slow reaction was simply TAG Heuer collecting data (i.e reports of failures) in order to determine the origins of it.
I imagine it would be hard to locate a fault that only occurs in a small sample of watches made in a specific time period that are sold all around the world that are worn differently and possibly sold long after manufacture.

[rosborn]

Nobody (whose opinion actually matters to me) has ever said anything about my Aquaracer 300M other than "it's beautiful" or similar

So I really don't care about what the Omega and Rolex owners think...

Couldn't have said it better myself.

[Caneman]

I just picked up my first Tag I bought a Aquaracer ref # can1010. I have owned a Rolex Submariner 4 Breitlings a IWC and a Thomas Gref Oceanic and I can say that my Tag is just as nice as any of the watches I have owned. I was forced to sell my collection quite a few years ago due to a work injury but I recently sold my house and moved to Florida from Michigan and decided I deserved a new watch. I could have bought any watch in the $1000 to $5000 dollar range and looked at a lot of watches but the Aquaracer just kept calling to me and so far its been a great watch and very accurate in fact it has not varied at all since I bought it 2 weeks ago and I set it to the Atomic clock and checked it just a few minutes ago and its still the exact time. I bought mine from a AD and got 30% of retail and they said they will also service it or send it in for me if they can't fix in house so I am not to worried about having problems with customer service if there are any. I loved all my watches but the Rolex was my favorite and was very accurate for a automatic I had it where it would gain a second a day while I was wearing it and when I took it off I set it crown up and it lost a second so I never had to set it and I wore it for over a year like that. The other watches we accurate also but not as good as the Rolex. I was tired of having to have the automatics cleaned and the cost was another reason I went with a quartz movement this time. The Tag is the only watch I now own and I don't plan on buying anymore watches anytime soon so I hope it keeps going like it has been because I think its a great looking watch and is just as nice as any watch I have owned.

[rosborn]

I just picked up my first Tag I bought a Aquaracer ref # can1010. I have owned a Rolex Submariner 4 Breitlings a IWC and a Thomas Gref Oceanic and I can say that my Tag is just as nice as any of the watches I have owned. I was forced to sell my collection quite a few years ago due to a work injury but I recently sold my house and moved to Florida from Michigan and decided I deserved a new watch. I could have bought any watch in the $1000 to $5000 dollar range and looked at a lot of watches but the Aquaracer just kept calling to me and so far its been a great watch and very accurate in fact it has not varied at all since I bought it 2 weeks ago and I set it to the Atomic clock and checked it just a few minutes ago and its still the exact time. I bought mine from a AD and got 30% of retail and they said they will also service it or send it in for me if they can't fix in house so I am not to worried about having problems with customer service if there are any. I loved all my watches but the Rolex was my favorite and was very accurate for a automatic I had it where it would gain a second a day while I was wearing it and when I took it off I set it crown up and it lost a second so I never had to set it and I wore it for over a year like that. The other watches we accurate also but not as good as the Rolex. I was tired of having to have the automatics cleaned and the cost was another reason I went with a quartz movement this time. The Tag is the only watch I now own and I don't plan on buying anymore watches anytime soon so I hope it keeps going like it has been because I think its a great looking watch and is just as nice as any watch I have owned.

Caneman,

Where are you from in Michigan? I live about 15 miles west of Ann Arbor.

Your CAN1010 is a quartz Aquaracer, right? If so, your watch should be very accurate and shouldn't gain or lose time like an automatic. By the way, I became the proud owner of a CAN1010.BA0821 Aquaracer quartz chronograph myself on March 20th. I love my watch too and truly appreciate your praise of TAG when comparing it to other Swiss watches you have owned. I haven't owned any Swiss watches before my TAG but can't imagine them really being any better.

Rob

[rosborn]

Honestly, some of it is TAG Heuer's own doing. Biggest issue without a doubt is customer service. Generally a giant lack of one. One incident involved a WUS member calling up their C.S., to inquire about finding a part for his discontinued TAG Heuer watch. The TAG Heuer customer service rep. actually told him to sell his beloved timepiece for spare parts. While it's true that TAG Heuer doesn't stock parts for discontinued watches, even very recently discontinued models, you don't tell one of your customers to sell a much-loved watch for spare parts. That's just ridiculous. A good way to lose a customer to a competing brand.

So.... You don't even own a TAG and, yet, you're expounding on the quality, or lack thereof, of TAG Heuer customer services and, in other threads, excoriating certain stripped crown issues? Hmm, I know where to file your contributions to the TAG Heuer portion of the watchuseek forum from now on. That's not so different from someone who doesn't own a Porsche telling everyone that Porsches suck or that Porsche provides terrible customer services.