Dear all fellows:
I'm very sorry my first post on WUS is a complaint & problem thread...........
I ordered the Steinhart Ocean 44 GMT Black-red on Gnomon Watches – Watches + Accessories + Emotions in Singapore on monsday 29/8 for my brother brithday gift on coming Saturday. Super fast delivery by UPS from SG to Hongkong(SAR) only 1 day & I received it lastnight.
After I unpacked the package I found the box is something wrong. Outer white box didn't have Steinhart logo. The Black inter box also didn't have the Steinhart and I never saw Steinhart using the kind of box....OK, No problem; I can get along with it. My little brother wearing the watch not wearing the box,right? Also, I only found a tag & stamped manual inside the box. I wonder is there any warranty card should provide by Steinhart? Without the warranty card & the serial no; How can they provide warranty?
Next, When I check the functionality of the watch. I found the GMT hand is mis-align & shifted 15minutes. No problem at all; I knew it's a simple fix for my faithful watchsmith just re-install the handsets & it will work fine.
BUT, when I going to check the lume; I found the 6 o'clock index is Green rather than Blue as the others. Last as I use my maglight torch to check the lume; I found there are many tiny dust inside the sapphire crystal.
I already contact Mr.Ander Tan on Gnomonwatches. He told me this is the last Ocean 44 Black-red they have. So, I need to send it back and have my refund. Mr.Ander Tan told me he will arrange the international UPS express to pick up the return package; so I'm just sit here and wait for them. Only 2 days left for me to source a new Steinhart for my brother; I'm getting enough of trouble now.
Maybe I'm a very unlucky, But I doubt why GnomonWatches didn't do the QC check before they ship? Why & How come they're not send me the original Steinhart inter/outer box? A replacement unnamed box? Is it truth Steinhart didn't provide warranty card & serial no? What do you think, fellows?