*** ISSUE NOW RESOLVED BY STEINHART ***
My new (and first) Steinhart arrived yesterday. It is this model:
Nav B-watch stainless steel - Pilot Watch - Steinhart Watches
When the watch arrived I was struck by how beautiful it was. The 47mm size looks good on my wrist, and works really well with a nice shirt, or casually with just a tshirt.
However, there were 2 problems:
1) You can see from the photo on the website, the watch has a beautiful dark brown, textured strap. My watch came with a smooth tan strap, which I just don't like at all.
2) The little bar holding the strap on between the lugs clicks when I press it or move my wrist. This happens on both sides. I'm worried that either the bars are faulty, or the holes in the lugs which the bar fits into have not been milled properly.
I have emailed Steinhart, and I hope to hear from them very soon. How do you think they will resolve these problems for me? I initially thought that if they just sent me a new strap that would be great - although I'm new to the watch world and I don't think I would have the tools required. Also, after I tried on the watch and had removed the plastic face protector, I found a little card in the box that says they will not give refunds if this plastic has been removed.
So, basically, if they won't sort out the strap for me, I'm stuck. I noticed in the small print of their website they say that the watch can vary in appearance from what is advertised. I think this is a bit unfair, and bad practice. In addition, they took a week to reply to one of my emails prior to buying the watch. If they take a week to reply this time, it will be pretty difficult to get it back to them within 14 days if I want a refund.
So, in summary, a gorgeous watch, but the experience has been ruined slightly by these issues.
Thanks for your advice,