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  1. #41
    Yao
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    Re: Found a bug in our new E-boutique (let us know)

    Quote Originally Posted by Charles@UW View Post
    Hi Bill,

    I ordered my first MKII last night, and I did receive the conformation email.
    But I did not see my credit card be charged right now. I also sent two messages to you by the customer service portal, and no replay.
    I think it may be easier to reach you here. Have you received my order yet?
    Thanks for your time.

    Best regards,

    Charles(Baozhe)
    Thank you for your patience. Yes we received your order - under the My Account section after you login it should list your order status as "Awaiting Scheduling" if payment is successfully processed. Sorry for the delay in the scheduling we are writing new processes for the new system. The documentation for software like this is "incomplete" to say the least. I was talking to a friend over the weekend and basically he said that a lot of software companies aren't providing documentation any more....they assume you will just call the Support line. So between that and just working with the system we are slowly winnowing down the backlog.

    We should be back to you before the end of this week.

  2. #42
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    Re: Found a bug in our new E-boutique (let us know)

    Quote Originally Posted by Yao View Post
    Hi Mike,

    I am doing the confirmation right now. Again sorry for the delay.

    Best,

    Bill
    Hi Bill,

    Have received your email. Thanks much!

    Looking forward to the watch's arrival in due course! = )

    Regards!


    Mike

  3. #43
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    Re: Found a bug in our new E-boutique (let us know)

    hi Bill,

    i just login to E-boutique but there is "no orders" in my account. but in the E-portal there is an existing ticket.

    i am not sure if the my order should been transfer to E-boutique account.

    thanks
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  4. #44
    Yao
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    Re: Found a bug in our new E-boutique (let us know)

    Quote Originally Posted by ayung View Post
    hi Bill,

    i just login to E-boutique but there is "no orders" in my account. but in the E-portal there is an existing ticket.

    i am not sure if the my order should been transfer to E-boutique account.

    thanks
    Sorry but orders placed on the old E-boutique will not transfer to the new one. We tried but the new system does not support the importation of existing orders. Sorry for the inconvenience. Please continue to use the Customer Service Portal to check on the status of your order.

  5. #45
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    MK2 website: eboutique

    Hi,

    I have some troubles with the eboutique. I tried to order a Paradive non date and at checkout I got two options: login or register. I opted for the last one and was redirected to a registration screen. However, this screen disapears after a second to return to the first checkout page. There is no way to bypass this. I tried to register first, without the route via the eboutique but this did not do the job. I have no clue how to get through as I tried this on both a windows and mac system, PC, Mac and ipad, and via several browsers..... Indeed....I want one badly...LOL
    I tried to contact Mr Yao via his site, via email and via the WUS site but untill now no reply, I guess he is busy with the site itself and the introduction of the fulcrum.

    Any tips ?

    Thanks in advance,
    Mark

  6. #46
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    Re: MK2 website: eboutique

    If you have the option try a different browser. If not try a different machine. Sorry, that is all I've got. :(
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  7. #47
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    Re: MK2 website: eboutique

    Hi White Tuna,

    Thx but I tried that all.....no luck

  8. #48
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    Re: MK2 website: eboutique

    Sorry, that is what I would try. :( I do wish you luck. Maybe someone else can help.
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  9. #49
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    Re: MK2 website: eboutique

    There's a thread above regarding any issues with the eboutique and I think Bill has been monitoring it. Maybe try posting the same knfo there and see if The bat signal gets through to Bill.

  10. #50
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    Re: Found a bug in our new E-boutique (let us know)

    Hi,

    I have some troubles with the eboutique. I tried to order a Paradive non date and at checkout I got two options: login or register. I opted for the last one and was redirected to a registration screen. However, this screen disapears after a second to return to the first checkout page. There is no way to bypass this. I tried to register first, without the route via the eboutique but this did not do the job. I have no clue how to get through as I tried this on both a windows and mac system, PC, Mac and ipad, and via several browsers..... Indeed....I want one badly...LOL
    I tried to contact Mr Yao via his site, via email and via the WUS site but untill now no reply, I guess he is busy with the site itself and the introduction of the fulcrum.

    Any tips ?

    Thanks in advance,
    Mark

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