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Thread: Found a bug in our new E-boutique (let us know)

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  1. #51
    Yao
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    Re: MK2 website: eboutique

    Quote Originally Posted by DutchClock View Post
    Hi,

    I have some troubles with the eboutique. I tried to order a Paradive non date and at checkout I got two options: login or register. I opted for the last one and was redirected to a registration screen. However, this screen disapears after a second to return to the first checkout page. There is no way to bypass this. I tried to register first, without the route via the eboutique but this did not do the job. I have no clue how to get through as I tried this on both a windows and mac system, PC, Mac and ipad, and via several browsers..... Indeed....I want one badly...LOL
    I tried to contact Mr Yao via his site, via email and via the WUS site but untill now no reply, I guess he is busy with the site itself and the introduction of the fulcrum.

    Any tips ?

    Thanks in advance,
    Mark
    Hi Mark,

    Thanks for the update. Sorry for the delay in getting back to you. As you noted we had to get the Fulcrum up (so that we could get back to other stuff including the GMT and 300) and because of the new system its a bit harder than normal as we learn our way around the new site.

    I will send you an update via the ticket system. (Kindly check your me.com account)

  2. #52
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    Re: Found a bug in our new E-boutique (let us know)

    Thank you, Bill. Appreciated and needless to say I understand the delay. Great it worked out now !

    Cheers,
    Mark


    Sent from my iPad using Tapatalk HD

  3. #53
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    Re: Found a bug in our new E-boutique (let us know)

    I could not see the captcha today as I submitted a request via the Customer Service portal. I'm running Safari 6.1 on OS X 10.8.5. I was able to submit the request by switching to Chrome, though.

    EDIT 7-NOV

    I ran a small test today, and found a way to allow the captcha to appear in Safari. Open Preferences and on the Privacy tab change the setting for "Block cookies and other website data" to "Never". This is not a secure policy in today's internet age, but will allow Safari to display cross-site data on the page.

    Apparently the image is served from the *.helpserve.com domain rather than the Customer Service Portal's *.mkiiwatches.com domain. Having Safari block 3rd party content on web pages prevents the captcha from showing.

    Also: After allowing helpserve.com to write a cookie to my system as noted above, I can still see the captcha now, on returning to the Portal, even though I've changed my Preferences setting back to block "From third parties and advertisers."
    Last edited by gwold; November 7th, 2013 at 22:17.

  4. #54
    Yao
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    Re: Found a bug in our new E-boutique (let us know)

    Quote Originally Posted by gwold View Post
    I could not see the captcha today as I submitted a request via the Customer Service portal. I'm running Safari 6.1 on OS X 10.8.5. I was able to submit the request by switching to Chrome, though.

    EDIT 7-NOV

    I ran a small test today, and found a way to allow the captcha to appear in Safari. Open Preferences and on the Privacy tab change the setting for "Block cookies and other website data" to "Never". This is not a secure policy in today's internet age, but will allow Safari to display cross-site data on the page.

    Apparently the image is served from the *.helpserve.com domain rather than the Customer Service Portal's *.mkiiwatches.com domain. Having Safari block 3rd party content on web pages prevents the captcha from showing.

    Also: After allowing helpserve.com to write a cookie to my system as noted above, I can still see the captcha now, on returning to the Portal, even though I've changed my Preferences setting back to block "From third parties and advertisers."

    Greg....thanks for this information. We may have to let the CSP just open its own window in the near future. We are, for convenience's sake, framing the CSP in our site so that it will cause less confusion than a re-direct to the actual IP address. I hadn't anticipated that this would create an issue with the browser.

  5. #55
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    Re: Found a bug in our new E-boutique (let us know)

    Having troubles using the customer service portal. Have a question about altering my order for the 3-6-9 Nassau. Is there an alternative email address? Thanks

  6. #56
    Member calwatchguy's Avatar
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    Found a bug in our new E-boutique (let us know)

    Can't log into the portal. And I am sure that I am entering the info correctly. I am on a mobile device, so that might be it.

    Update: Nevermind. Didn't realize needed a separate login for the boutique and the service portal. I'm all set.

    Sent from my iPad using Tapatalk
    Last edited by calwatchguy; October 28th, 2015 at 08:34.

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