Hi everyone---new to this site...read a lot but never posted until now.
I bought a Longines Master Collection Moonphase watch nearly two years ago. I love the watch, however I have had significant issues with it.
Every 3-4 months, the "day" function starts to stick---in other words, it only rotates half-way to the next day. Sometimes it will revert back to working again, but it will usually reoccur in a few days and eventually, it stops working altogether (ie--stops moving, even when manually adjusted). I wind the watch manually and wear it daily, so I know there is enough energy in the system to help it turn over at midnight. The winder is also *very* tight, despite my use of it regularly.
I have sent the watch for repair about 5 times under warranty, and the watch always comes back working fine for 2-4 months, then invariably the same problem comes up again.
It is back with Longines yet again, and I am nervous because the warranty will expire in June. To make matters worse, the store I bought it from is now closed, so I have very little leverage.
I really think that Longines should replace the watch. 5-6 times trying to fix the same problem says to me that something is wrong that cannot be fixed. I have been very patient with the issues, but I am running out of time (and patience!).
My question is this: how would you all deal with this? This is likely my last shot at getting a positive resolution, as the warranty expires soon. I've never had to deal with an issue like this before, but I thought someone here may have some experience/insights.