Wolf Watch Winder

[JoelSolid]

Just giving everybody a heads up. ChronoShark | The Watch Deal a Day Site | Watches for Sale | Buy Discount Watches is a site that does watch deals of the day. Today's deal is a Wolf Watch winder for $169. Cheap! I already have a winder so I don't need another, but I wanted to share in case anybody wanted to jump on it.

Detailed Specifications
Model Brand New Wolf Designs Module 2.0 Single Slot Rotating Watch Winder -
Model Number 4501027
List Price $450.00
Description Single Slot Powered Automatic Watch Winder
Exterior Smooth Black Leatherette Exterior
Interior Plush Charcoal Dobby Twill Interior
Closure & Controls Chrome Latch Closure and Control Knobs, Glass Front Door
Top Storage 2 Watches (Quartz or Automatic Of Course
Rotators 1 Programmable Rotator with Patented Rotation Programs Offering Intermittent Rotation and Pause Settings
Start Delay Settings 10 Seconds or 12 Hours
Rotation Options Clockwise, Counter-Clockwise and Bi-Directional - 600 Turns Per Day (TPD)
Power Source Operates on a 3.3V Included AC Adapter (110/220 Volts) or D-Cell Batteries (For 6-Months Continuous Operation)
Dimensions 7-1/4" Wide x 6-1/4" Deep x 8" High
Warranty Original 2 Year Wolf Designs Total Replacement Warranty

If I'm not suppose to post stuff like this please this delete thread. I just wanted to share a good deal with fellow WUS members.

[Watchbreath]

I take it that their quality control has improved by now.

[stuffler,mike]

Moved to the right forum.

[Matt Duvall]

Very interested to see the comment about their quality control.... I sent the following email to Wolf Designs last week. Haven't received a response yet (kind of surprising although I wasn't really soliciting a response) but I will share it if/when I do.... Blown away to learn of a "no repairs" policy....

"Hello,

I have owned a Wolf Designs watch winder (Heritage 2.0 Double w/ storage) since purchasing it new at Mayors in Tampa, FL April of 2008. Until recently the winder performed flawlessly.

Last week both status lights turned red and the winder stopped working. Realizing that the winder is out of warranty I contacted Wolf Designs looking for shipping/repair information understanding that I would be charged for the repairs... No problem, even the finest mechanical pieces break over time...

I was surprised to learn that although Wolf Designs provides free replacement for 2 years the only option outside of the 2 year warranty period is to simply buy a new one at a 25% discount as "repairs aren't possible" which doesn't really make sense from the consumer's perspective. Why pay $600 - $1000 for a product that may end up being completely useless after 2 years and require a discounted purchase of a new winder?

I like your products and applaud the 2 year full replacement warranty but it would be great to see an out of warranty option (for those willing to pay for repairs) better than simply buying a new one.

Just some feedback from a customer who likes your products…"

[Matt Duvall]

Hello All!

Can anybody recommend an individual or firm that is able to repair a Wolf Designs Winder? WD will not perform these services so I was wondering if anybody knows of an alternative? Situation as follows:

Both status lights are red and neither winder (it is the Heritage 2.0 double) is working. I contacted Wolf Designs and although they provide free replacement for the first 2 years after purchase, the only option outside of the 2 year warranty period is to simply buy a new one at a 25% discount as "repairs aren't possible" which doesn't really make sense from the consumer's perspective. Why pay $600 - $1000 for a product that may end up being completely useless after 2 years and require a discounted purchase of a new winder?

Any help would be appreciated!

Regards...

[Steve L.]

Hi Matt,

This is Steve L. at Wolf Designs. I came across your issue on Watchuseek.com. We tried contacting you via Face Book but haven’t received a response. Do you have a phone number so I can call you, or can you please give me a call when you get a chance and I'll take care of you? Tks!


Steve



Steve Laforteza | Sales

Wolf Designs, Inc.
2233 Barry Avenue | Los Angeles | CA 90064 | USA
Tel#866-289-9653 or 310-473 0012 | Fax#310-473 0022

www.wolfdesigns.com

[Matt Duvall]

As previously discussed I wanted to follow-up with an update regarding my experience with Wolf Designs once I made contact with a representative of their company. Happy to share that my experience has exceeded my wildest expectations.

Received an email from Steve LaForteza at WD (Steve also posted in the thread above) asking me to reach out to him. Steve explained the policy and explained that the units are sealed and can't be repaired but that he would be willing and able to simply replace the unit even though it was out of warranty. I am blown away by this offer as my original intention was simply to find a place to have the winder repaired knowing that it was out of warranty.

Needless to say, I am extremely impressed by this world class customer service! Consumer loyalty is earned by offering not just a good product but also by offering great service and I couldn't be happier.

[funkey]

I've got two Wolf Designs Winders, their Roadster 2.7 Triple and their Viceroy 8-piece and have been extremely impressed with their customer service. I had my winders shipped to Australia and they were great to deal with - impeccable communications, very responsive.
I dealt with Steve Laforteza on both occasions and couldn't wish for better customer service. Their winders are great and their customer service is too.