Need B100 service

Thread: Need B100 service

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  1. #1
    Member
    Join Date
    May 2010
    Posts
    17

    Need B100 service

    Hi there. I've had a B100 for a few years, and haven't worn it in a while. Took it out and wound it up and noticed that the hands are not lining up right. When the minute hand is at 0 minutes, the hour hand will not position on the hour hash mark as it should, for all hours, and date does not seem to affect it.

    I've used the form on the AD website requesting service info 3 times but have not heard back. If any AD staff monitors this forum, can you check your support requests or pm me here?

    Thanks!

  2. #2
    Member
    Join Date
    Apr 2012
    Location
    Brooklyn
    Posts
    115

    Re: Need B100 service

    Have you tried emailing them? I had to email their CS twice before I got a response. Maybe they are still processing the requests from Christmas?

  3. #3
    Member
    Join Date
    May 2010
    Posts
    17

    Re: Need B100 service

    Thanks for the reply, 5imon. Just emailed direct to info@aquadive.com. Have been using the form on their support page. Hopefully someone will get back. It's been a while since I sent the first request, month and a half maybe?

  4. #4
    Member
    Join Date
    May 2010
    Posts
    17

    Re: Need B100 service

    Here's what I'm talking about.

    Attachment 10666978

  5. #5
    Member
    Join Date
    Mar 2011
    Location
    North Georgia
    Posts
    2,201

    Re: Need B100 service

    You said you've had the watch for a few years, so I'm assuming it's no longer under warranty. If you have a trustworthy local watchmaker, why send it back to Germany to repair a watch with a fairly common ETA movement?

  6. #6
    Member
    Join Date
    Apr 2010
    Location
    Suburbs of Chicago
    Posts
    432

    Re: Need B100 service

    I had a hard time getti g in touch with them last year. There is an authorized service center in the USA. Another forum member sent his watch there.

    Sent from my SM-G930P using Tapatalk

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