Stunning Customer Service from Aquadive
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  1. #1
    Member woodruffm's Avatar
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    Stunning Customer Service from Aquadive

    I felt that I had to publicly say a huge thank you to Aquadive and Ben in particular for going the extra mile with their customer service. I started to experience some issues with the BOR bracelet attached to my BS300, in particular with the ratchet diver extension function of the bracelet.

    I emailed Ben at Aquadive to see if there was a way that I could send it in for a repair, I mentioned that even though it was a brand new when I bought it, I didn't actually purchase it direct from Aquadive instead from another member. Ben agreed that I could send it in and they'd be happy to repair the bracelet free of charge. They repaired it for me by actually replacing the entire clasp with the version which has the Aquadive symbol, plus they threw in some new spring bars and covered the postage.

    All in all a very positive experience and now I get to wear the beast again.

    Thank you Ben

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    BUD-m, diver, Monkeynuts and 2 others like this.

  2. #2
    Aquadive & Dive Watch Forum Moderator arutlosjr11's Avatar
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    Re: Stunning Customer Service from Aquadive

    Thank you for sharing your experience with us.
    "My GREATEST FEAR is that one day I will die and my wife will sell my watches for what I told her I paid for them."

    Ariel S. -


  3. #3
    Moderator Spring-Diver's Avatar
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    Re: Stunning Customer Service from Aquadive

    Great news!!! Aquadive pretty much sets the standard for customer service

    Cheers
    Shannon
    My Seiko's

    SBDB001 SD600M, SBDX001 Marine Master, SBDX011 Emperor Tuna, SBBN011 Darth Tuna, S23611J1 Golden Tuna, H558-5009 Arnie, 6105-8110 , 6309-7049, SRP777, SRPA21 PADI

    Aquadive: BS300 #39/500
    Aquadive: BS300 DLC #76/500

    Casio: ProTrek 2500-A1

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    Sinn- T1, Oris- Big Crown Pro Pilot GMT

  4. #4
    Member Nokie's Avatar
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    Re: Stunning Customer Service from Aquadive

    They have always been very good with customer issues. Great company.
    "Either he's dead or my watch has stopped"
    Groucho Marx

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