Alpina Diver 300 lost bezel insert :( - Page 2
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  1. #11
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    Re: Alpina Diver 300 lost bezel insert :(

    I'm just confused as to why the guy left his watch on the ice? Maybe he had bezel problems? Lol
    Stryder16 likes this.

  2. #12
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    Re: Alpina Diver 300 lost bezel insert :(

    Any updates?

  3. #13
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    Alpina Diver 300 lost bezel insert :(

    Bum luck for sure – I've done plenty of swimming with mine and have had zero issues.

    Last edited by dinexus; October 14th, 2016 at 04:30.
    DutchMongolian likes this.

  4. #14
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    Re: Alpina Diver 300 lost bezel insert :(

    I hope Alpina took care of it

  5. #15
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    Re: Alpina Diver 300 lost bezel insert :(

    Welllll, no actual contact from Alpina directly, despite emails to all their known email addresses and using the form that they have on their website. I contacted the AD that I bought it from this week, just to see if there was any ETA for the watch to be returned to me fixed. Their response was that it usually takes a minimum of 6 weeks to fix if parts have to be sourced from Alpina directly. Like I said in an earlier post, recon I will see it sometime after the new year, if I'm lucky.
    Flippito ergo sum - I flip therefore I am

  6. #16
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    Well, 6 weeks on and still no word on the replacement bezel or the watch. Can't say I'm surprised really. It certainly feels longer

  7. #17
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    Re: Alpina Diver 300 lost bezel insert :(

    For those who are interested, I contacted the authorised repair centre for Alpina here in Australia directly yesterday. They were great, I spoke to the manager about the situation and he was really helpful, especially given that I am trained watchmaker and that the watch was 3 days old.

    Long and the short of it, they have tried to contact Alpina every week for the last 10 weeks to request a new bezel and so far there has been no reply. He was very apologetic about the whole situation but admitted, as many people on this forum already know, that Alpina has terrible customer service.

    Certainly the chances of me getting the watch back before Christmas are not very encouraging. I'm appalled, to say the least.

    I'll keep you posted folks. Cheers
    serge70 likes this.
    Flippito ergo sum - I flip therefore I am

  8. #18
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    Re: Alpina Diver 300 lost bezel insert :(

    I hope you get the watch back soon, I've been looking at picking up a Alpina GMT but I'm having second thoughts now.
    Don't wear it because it's popular, wear it because you like it.

  9. #19
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    Re: Alpina Diver 300 lost bezel insert :(

    Wish I had read this thread a week ago before buying my Red Bezel Seastrong diver!
    Fingers crossed I guess!

  10. #20
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    The conclusion to my bezel story :

    I was in Melbourne the day before yesterday looking at plans and designs for a house my wife and I are having built and, having had a few conversations with the manager of the Alpina (and other Swiss watches) service centre I decided to call into the AD, 8th Avenue Watches, where I bought the watch. I have in the past bought quite a few watches from them and they have given me some big discounts for my continued patronage, so I really didn't want to let the Alpina bezel problem ruin our relationship, but I did want something done after 12 or so weeks now.

    I explained the situation to them, forwarded some of the emails I've had from the service center and tried not to be aggressive or too assertive. I asked the new manager to talk to the manager of the service center. They were apologetic, but noncommittal until they had investigated directly, which was fine.

    I was called by the manager of 8th Avenue yesterday. She had spoken to the manager of the service center and he expected an indeterminate delay to get the bezel insert, likely months. She was willing to offer me a store credit for the total cost of the watch, which I gratefully accepted.

    Whilst I am super happy that my AD gave such excellent service and would certainly recommend buying from 8th Avenue, I am spectacularly disappointed in Alpina customer service in Switzerland , though definitely not their repair center in Australia, who were also excellent.

    All this for a watch that lasted three days before falling apart. I can tell you that there is no way that I will use that store credit to buy an Alpina.

    Thanks for listening. Case closed

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