Brand New T-Touch II bezel fell off

[smting]

I purchased a new T-Touch II Titanium (T047420442070) recently on a cruise visit to St. Thomas and happily wore it to dinner that evening. I took it off and put it back in the box and the following day opened the box to the shock of seeing the bezel off of the watch inside the box. The box was inside the safe in our cabin which was located above the mini-fridge. The safe was slightly warmer ambient temperature, but by no means an oven. I examined the watch and bezel and couldn't see any obvious defects. I popped it back on and it felt like it was secure, but if you touched it in the right way it would easily just come right off. As we were no longer in St. Thomas, I couldn't go back to the authorized dealer where I bought it and also doubt they would have replaced it w/ a new watch. After I got home to NJ, I drove it to the Swatch Group Service Center in Secaucus. After filling out the paper work and being told it would be a week for them to let me know how long it would take, the receptionist decided to call a tech to see if it was something they could check right then and there. I showed the tech and he immediately knew right away. He was able to pry out the plastic (?) geared ring on the inside of the bezel and said he would replace that part in 5 min. After he came back out, he showed me that it wouldn't fall off again. I was happily on my way. I read bad experiences w/ this service center but I figured my problem didn't have anything to do w/ the actual working parts of the watch and having it conveniently located helped me decide to go there rather than mailing it away. I'm glad to have gotten this taken care of which obviously could have soured my experience w/ my first Tissot. The receptionist did notice that I was wearing my Omega Seamaster and commented that I was a fan of their products. We chit chatted for a bit and I failed to mention to her that I had my Omega sent to the center in Philly for the overhaul I had done a couple of years ago after reading about too many bad experiences in NJ.

Anyway, after hearing the warnings about Tissot's poor quality, I was a victim, but it worked out in the end. I did a search here and did see other people had bezel problems as well. I'm hoping they redesigned the piece holding it on and won't be having any more problems with it. If I had lost the bezel, they would have given me a new one as she said they don't re-use parts and didn't actually take it when I initially submitted the watch. It turns out they did re-use mine, but there was no issue w/ the actual bezel, as it was the geared ring inside it.

All in all, the service center was a pleasant experience and I probably would go back if I had to.

Thanks

[Will_f]

I noticed the bezel on mine is a little loose too. Hasn't shown any inclination to fall off though. Good to know its an easy fix.

Will

[smting]

I don't know for sure, but it feels like the new ring allows it to rotate a little easier w/ less of a distinct click when rotating. That doesn't bother me as long as the whole bezel stays on! I've been wearing the watch proudly for a few days now since it has been fixed and no incidents!

[hernanlopez]

I had the same problem with the bezel coming off, and haven´t find a solution yet, as the authorized dealer in Chile where i bought said it was perfect, but it came off again the day after, and here in Argentina the is no authorized dealer, does anyone know if between the bezel and the watch the is any other piece, like a bezel spring?
Thanks
Hernan