t-touch owners might find this useful

[tomee]

http://watchmakingblog.com/2009/03/0...r-should-know/

[LUW]

VERY interesting! Never had that occur to mine but is great to know that it has an easy fix.

[leewmeister]

Good info there. Thanks for posting it.

[seanpiper]

Oh dear.... T-Touch synchronizing is the number one reason, in my opinion, why Tissot got such a bad reputation over these watches.

We've spent hundreds of thousands of dollars trying to educate our consumers on how to perform this little task, and it just never seems to sink in. The number of times I've had to deal with an unhappy customer whose T Touch has been into repair 4 or 5 times, and every time it's been for synchro; a job that anyone who's read the instructions could do in about two minutes.

This is actually the main reason we now have the sister website (www.t-touch.com). It allows us to direct consumers to a site where they can watch video of the procedure with watch in hand. We've even produced a DVD instructional that all purchasers receive, and synchro is the first thing on the disc.

Yet still.... most people either don't understand the process, or are unaware it was even possible. No offense intended to anyone here, but it seems to me most buyers of T Touch are not inclined to sit down and take in instructions. Certainly not very likely to read an instruction book?!? Very frustrating!!

This blog post seems like an added resource that could prove useful though.

End of rant

[freakinbock]

Maybe do something with the package? For example, something that the customer will definitely read before unwrapping a watch. Big red letters "Read before use!!!" etc?

[rajnikhil]

That was really helpful, my watch did have this problem and got it fixed at an AD but he didn't say me what he did. Now I know what he did, Thanks a lot.

[hutchbat]

Thank you! i know a bit of people who will find this post very useful. thanks to share

[Martin Daler]

surely this is just an indictment of the Tissot sales network? Assuming most Tissot watches are purchased via official Tissot ......s, this is a classic example of where they could ADD VALUE to the brand. Remember the old trueism - the customer is always right. Having worked in sales I hated this phrase, knowing full-well that customers are seldom right! Except, of course, that their perceptions, however wrong-headed, are what drive their purchase decisions and what they tell their friends about the product. Those perceptions are the concrete reality on which sales are founded. If the Tissot sales ......s can't do a proper handover ceremony with their customers, pamper them, make them feel special and EDUCATE them about their new hi-tech watch then you might as well just cut out these highly paid middlemen.
How else does Tissot justify having a cartel dealer network if not to add value to the brand?

[hyperhad123]

Great info. I'm printing this and putting it in my files for when/if it happens to mine.

[TalllPaul]

Great help this. I set the digital clock and the hands decided to show a different time and I wasn't sure why. Now I do :D