Hey fellow watch folks,
I have run into a problem with my Luminox and I was hoping someone might be able to help.
I have had my eye on a getting a Luminox for some time, mostly because they seem to be one of the more solid and affordable tritium watch brands on the market. I had decided on purchasing the Black Ops 8400 model A.8401 when I next saved up enough discretionary income to go watch shopping. To my great surprise, the watch showed up as a lovely gift from my kids on father's day (woo!). Unfortunately, it showed up DOA (damn). No movement whatsoever.
Thinking it was just an old battery in need of replacement, my wife (the purchaser) and I went to the local shop to have the watch checked. They replaced the battery and the watch started working long enough for us to get home and go to bed. The next morning, the watch was dead again. When gently shaken, the sweep hand would begin to run, but would stop at :35 and wouldn't restart. So we decided to go back to the shop.
Once there, the clerk said they could have a look at it. We asked if they could just replace the watch with a new one. He said no. We asked (politely) why? He said, "because it has a scratch on the back of the case." Of course, I had never worn the watch (due to the DOA problem). I (politely) pointed out that the watch had never been worn, and that the battery was replaced by one of their clerks just 24 hours ago. Isn't it possible that the scratch could have happened during the battery change? Couldn't he give us the benefit of the doubt?
"Um, no. That's not store policy."
"Well, ok. Can you fix it?"
"Sure, we'll have a look at it"
So now two weeks has gone by, and I get a call today telling me that the watch can't be fixed by their shop, and that I will have to send it in for warranty.
"Can't you guys send it in for warranty?"
"We can, but it will cost you $30."
"Because, (wait for it...) that's store policy - its better for you to deal with your own warranty issues."
"You can come pick it up any time, we are located in Metairie"
"But the store I dropped it of with with is 30 miles away in Mandeville!! Can't you bring it back here so I don't have to drive an hour to pick up my broken, DOA, warranty-it-yourself watch?"
"Sure, you can pick it up anytime after Tuesday of next week."
(At this point, I almost had to physically restrain my wife from driving to Metairie to set fire to the building)
So now I am the point of asking you folks for help:
Should I try to find another local Luminox dealer that isn't so consumer un-friendly, and see if they might be willing to help? (I live near New Orleans, can anyone recommend a good dealer in this area?)
Or should I suck it up and send it in to Luminox for warranty? (has anyone had any experience with Luminox warranty?)
Any information you have would be certainly appreciated. I am anxious to get the watch, because I really do like it. But I don't want this to become some 12 week long ordeal.
Thanks in advance for any thoughts or ideas.