Email from Modder says " Pressure test Busted Case Flooded with water extreme damage"

[Veatorious]

First, respond that this issue will be resolved and the watch will be repaired to form in which it was sent, or per the terms ‘he’ agreed to. I would also call the man direct for further communication to discuss the incident. If the man is a ‘professional ‘as others have noted he will have insurance. I would note in the response that he needs to reach out to his provider to escalate the process and file a claim for immediate resolution. If he fails to acknowledge your response, I would quickly identify alternative measures and make this a legal matter. Ensure that you catalog all correspondence including any email communication as this can in ‘some’ cases act in form of a legal agreement. (If you do have a phone conversation make sure you type up the notes of the discussion and send it in form of email, especially if he agrees to resolve the matter). Once again this will show documentation instead of he said, he said….

Is the guy legit and offer such services in a professional manner? Or does this guy offer repair/modding services on the side? I sure hope you didn’t send a Rolex to a weekend warrior to save a dollar…. (Not meant to be harsh, just simply asking).

In all, I am very sorry this has happened to you but it is vital you do your due diligence prior to sending any watch off for repair or modding.

[MarkJnK]

Something doesn't smell right here. Cant figure out why someone would ship a Rolex to a "Modder" in another state. Why not a local watchsmith? No shipping, you can visit the watchsmith to ensure he is legit... reputable work etc? Seems odd.

[SHANE 1000]

you could refuse the parcel....

he might be thinking if it gets back to you he can transfer some of the proof of blame over to you in some way ?


who/what recommended him to you?

[skype88]

I just got off the phone with the Watch guy / modder in Wisconsin. The man say's he will fix the the watch, but it will take time, he says he has to " Locate parts ect". This isn't what I planned for, my dad's had this rolex since the 1980s

[watchma]

The man say's he will fix the the watch, but it will take time

Quick turnaround from "Sorry, not my prob and it's FUBARED/beyond repair" ??

he says he has to " Locate parts ect". This isn't what I planned for, my dad's had this rolex since the 1980s

You need to give him a firm (but reasonably reasonable) deadline , locating parts isn't your problem - the whole problem is his

[bencayetano]

Tell him you need pics for proof and document everything that was damaged. TBH, I'd rather have him pay up and go straight to Rolex for repairs.

So did he mail it back to you? What was the tracking number for?

[Medusa]

In my opinion it is clear that he is fully responsible for the damage he caused. The letter alone is totally unprofessional in every way. Just using the word "Busted" makes me wonder about his competence.

[jstroh]

If the watch has been sent back to you, I would document the damage--and perhaps even take it to a local watchmaker to confirm the damage and whether the watch can be repaired--before sending it back to the modder. I wouldn't place much trust in the modder at this point. Something tells me this will be a long-drawn-out process.

[watchma]

So did he mail it back to you? What was the tracking number for?

maybe he did this to get initial reaction?, maybe at that point it hadn't actually been sent? , to see if you'd just take it bending over ?

[nozh2002]

As a birthday gift to my dad I decided to have his Rolex Submariner sent off to this guy who does mod work in Wisconsin.. The man said he would clean the watch, sapphire , pressure test it and send it back in like new condition. Well today I woke up to an email from the modder that says " Pressure test Busted, the rolex case flooded completely last night and the watch has suffered severe damages, the movt and internal mechanisms have been damaged beyond repair, sorry, here is your tracking # 9491XXXX-XXX-XXXXX"I have no idea how to decipher this email. What does he mean? I have no clue what a pressure test is or how the movt works. Thanks

What kind of pressure test it is? My watchmaker has air positive pressure dom and it detects changes in glass geometry. It can not flood case.
Also, what does it mean - last night? Did he left it under water overnight or something?