Introducing Olivier Watches & the Olivier Bronze Diver!

[Maximo]

^^
Thanks, guys. :)

Paying a $200 deposit doesn't bother me to get a spot. I just don't like the idea of paying the balance unless my watch is ready to ship once payment is received.

[thsiao]

As an FYI for everyone, since no ship date has been indicated, once payment has been completed, Olivier Watches must ship the watches within 30 days as stated by Federal law by the Federal Trade Commission. So watches will be in our hands really soon I think! Crossing my fingers...

Here is what they say,

The Mail or Telephone Order Merchandise Rule

This rule covers merchandise you order by mail, telephone, computer and fax. It requires merchants to have a reasonable basis for claiming they can ship an order within a certain time.
Ship Dates

• By law, a merchant should ship your order within the time stated in its ads or over the phone. If the merchant doesn't promise a time, you can expect it to ship your order within 30 days.
• The shipment "clock" begins when the merchant receives a "properly completed order." That includes your name, address and payment (check, money order or authorization to charge an existing credit account - whether the account is debited at that time or not).
• If the merchant doesn't promise a shipping time and you are applying for credit to pay for your purchase, the merchant has an additional 20 days (50 days total) to establish the account and ship the merchandise.

Delays

If the merchant is unable to ship within the promised time, it must notify you by mail, telephone, or email, give a revised shipping date and give you the chance to cancel for a full refund or accept the new shipping date. The merchant also must give you some way to exercise the cancellation option for free, for example, by supplying a prepaid reply card or staffing a toll-free telephone number.

• If you ignore the option notice, and the delay is 30 days or less, it's assumed that you accept the delay and are willing to wait for the merchandise.
• If you do not respond - and the delay is more than 30 days - the order must be canceled by the 30th day of the delay period and a full refund issued promptly.

If the merchant can't meet the revised shipping date, it must notify you again by mail, email or telephone and give you a new shipping date or cancel your order and give you a refund.

• The order will be canceled and a refund issued promptly unless you indicate by the revised shipping date that you are willing to wait.
• If you do not respond at all to the second notice, it's assumed that you are not willing to wait, and a full refund must be issued promptly.

Refunds

If you authorized a charge to your credit card account, the merchant must credit the account within one billing cycle - not give credit toward another purchase. If you pay by cash, check or money order, the merchant must mail you a refund within seven working days.

[broct]

Geez, for me watches are a fun hobby, and this is my first mirco watch. Seems a bit premature to be quoting legal text at this point in the game.... don't you think? From what I gather, Roland is as excited about this as we are, and can only imagine how he feels seeing such scheiße...

Keeping cool...

Cheers

[poison]

Talk about jumping the gun.

[92degrees]

I don't think he was trying to be nasty -- he seems to think that a request for payment means the watches will arrive in 30 days. It does not. It only means that you can cancel your order if you don't want to wait past 30 days.

[floydfan33]

I'm all for supporting small business, and I'm also very fair minded. I have corresponded with Roland, and my personal feeling is that the product will be delivered in due course, and be well received.

What needs to be kept in mind is that he is taking MONEY for a product, and as such is subject to expectations and obligations that are a contract with his customers. I think the post above on online purchase requirements is interesting and relevant.

While I personally don't think that a public forum is the place for customer service inquiries and response, it's a grey area, as this forum has been actively used by the SELLER to promote and sell his product.

I'm at a loss to figure out the white knight mentality by some forum members anytime anything negative is floated about a BUSINESS TRANSACTION of which they have no vested interest other than their own personal purchase.

There are no two ways about it, delivery dates were floated early on, and not met. Some members may have issue with it and have used the forum to voice their concern. They should not be the subject of criticism, or scolding for their questions. They have as much merit, as " can't wait for the watch" or "looks great".

My 2 cents, and I have my fire extinguisher ready ; )

[poison]

Roland has been very clear as to what's going on, that's we are all waiting on the case manufacturer for a very specific reason, and we are merely days past the ORIGINAL proposed release/ship date. Quoting legal jargon in the forum is what? A veiled threat?

Again, every single person here knew what they were buying when they placed their deposit. Pretending otherwise is just rude, and dishonest.

[Jake_E]

I missed out on the first batch (deployed at the time), but have a watch reserved in the second batch - blue dial ETA.

Regardless of when it finally comes, it will be well worth the wait!

[Etowah]

As an FYI for everyone, since no ship date has been indicated, once payment has been completed, Olivier Watches must ship the watches within 30 days as stated by Federal law by the Federal Trade Commission.

Or what? Someone's going to report Olivier to the FTC? WTF?

[r6ckstar]

You really need to get off your high horse, quoting that 'legal jargon' is no different than a speed limit sign on an interstate simply reminding everyone of the rules of the road. He's just sharing it with the rest of us that may not have known, and I for one appreciate the information.

You may be more than happy with how things are unfolding and have every right to feel that way, just as much as anyone else would have the right to be unsatisfied. I for one still am excited to get the watch, but telling us that full payments are due and only stating that the cases will be to him in a matter of weeks? Give us an estimated date of arrival for the cases, an estimated assembly period, and an estimated time for boxing and shipping.

Roland has been very clear as to what's going on, that's we are all waiting on the case manufacturer for a very specific reason, and we are merely days past the ORIGINAL proposed release/ship date. Quoting legal jargon in the forum is what? A veiled threat?

Again, every single person here knew what they were buying when they placed their deposit. Pretending otherwise is just rude, and dishonest.