OFFICIAL: Tsunami thread.

[Drop of a Hat]

Tsunami DLC #85 found it's way to my doorstep!

Thanks Jake. You do awesome work and I've never corresponded with someone friendlier and more professional. Shout-out to BratJH whose Stealth Blue Tsunami made me wanna get one so damn bad.
Just as an aside, I lived through the Earthquake and Tsunami in Japan and have done volunteer work in Tohoku in some of the worst hit areas. I feel like this watch will always remind me of that experience.

<a href="http://www.flickr.com/photos/littleripp/7506740550/" title="2012-07-05_WUS_POSTDSC_4434 by Little Ripp, on Flickr"><img src="http://farm9.staticflickr.com/8013/7506740550_0ca3a00c79_c.jpg" width="800" height="532" alt="2012-07-05_WUS_POSTDSC_4434"></a>

<a href="http://www.flickr.com/photos/littleripp/7506740324/" title="2012-07-05_WUS_POSTDSC_4437 by Little Ripp, on Flickr"><img src="http://farm8.staticflickr.com/7134/7506740324_f8ac38acb3_c.jpg" width="800" height="532" alt="2012-07-05_WUS_POSTDSC_4437"></a>

<a href="http://www.flickr.com/photos/littleripp/7506740666/" title="2012-07-05_WUS_POSTDSC_4433 by Little Ripp, on Flickr"><img src="http://farm8.staticflickr.com/7256/7506740666_c6d4a68641_c.jpg" width="800" height="532" alt="2012-07-05_WUS_POSTDSC_4433"></a>

Pics don't work :(

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[D6AMIA6N]

This will be my last post regarding my experience. Regardless of if I email you 10 times in one day, the fact is I'm paying you to make a watch for me. If you don't want to be emailed 10 times in one day, the set your customers expectation up front of the exact ordering process. For example, "thank you for your deposit, when I reach your place in queu you may be able to make changes at that time, please wait for my next email so we can proceed with the final configuration of your watch.". Or something to that effect. In my case you responded to all my prior emails quickly and without any attitude, so how was I to know I had sent too many inquiries. And I did apologize, several times.

Even though you said you'd contact me once you reached my place in the queue to make changes if possible, you didn't and sent the watch with the original configuration. I'm a paying customer who had questions about the $550 watch I purchased, which I feel is acceptable. If you don't like being called out, then don't give someone a reason to do it.

I'm the customer, you're the one with business to run.

[Jake B]

This will be my last post regarding my experience. Regardless of if I email you 10 times in one day, the fact is I'm paying you to make a watch for me. If you don't want to be emailed 10 times in one day, the set your customers expectation up front of the exact ordering process. For example, "thank you for your deposit, when I reach your place in queu you may be able to make changes at that time, please wait for my next email so we can proceed with the final configuration of your watch.". Or something to that effect. In my case you responded to all my prior emails quickly and without any attitude, so how was I to know I had sent too many inquiries. And I did apologize, several times.

Even though you said you'd contact me once you reached my place in the queue to make changes if possible, you didn't and sent the watch with the original configuration. I'm a paying customer who had questions about the $550 watch I purchased, which I feel is acceptable. If you don't like being called out, then don't give someone a reason to do it.

I'm the customer, you're the one with business to run.

As anyone will tell you, and it was no different in your case, when you place an order, I have you confirm the details of the build so that I can issue an invoice for the work order with the details attached, to be paid as deposit. Based on this adjusted inventory, I can then commit the remaining available parts to watches being purchased by other customers. This constitutes your purchase agreement, and at that time, you've bought that watch, with those parts. Inventory is adjusted and admin work is done. It is then my duty to make the watch, and ship it. If, in the interim, I am bombarded with emails requesting/demanding something that you didn't buy and may not be available, then of course I'll seek to accommodate the requests, within reason, and if it's possible, when I get to the order. Now, as for a sense of entitlement based on the fact that you've purchased a watch...I agree..What you are entitled to is the watch you purchased, and any customer service related.

Aside from that, I don't feel that my reply to your repeated emails was rude or out of place in any way. I'm hard pressed to find the "smart assedness" in the message. Your order was processed in a timely fashion, and you got what you paid for, according to the work order that you agreed to.

Now, "Even though you said you'd contact me once you reached my place in the queue to make changes if possible, you didn't and sent the watch with the original configuration." Well, that's not the case at all. You were contacted exactly 12 days after the above mentioned emails, to say that I was reaching your place in queue and asking for the balance owed. At that time, nothing was requested, and as I have noted above, you changed your mind twice in the same day, arriving back at the original configuration on the work order, which is what was made.

Thanks very much,
best of luck, and happy hunting.

[coleraine]

You always get one bad apple in a bunch Jake. I wouldn't waste my time with that tosser.

[D6AMIA6N]

Your opinion is just that, your own. My opinion is that your emails, plural, were unprofessional. Saying that I have a sense of entitlement is ridiculous. I paid you for a product! If was making outlandish requests then perhaps I could see your point, but asking for your input on the bezel, requesting a cell phone pic, and asking for info on expedited shipping, none of which you provided, I do not think is acting with a "sense of entitlement". Perhaps if I hadn't been spoiled by other smaller watch brands, and their customer service, I wouldn't have been as surprised.

You didn't do me a favor by selling me a watch, I paid for it. Now I know to take my business elsewhere.

[Jake B]

This will be my last post regarding my experience.

[Raoul Duke]

You didn't do me a favor by selling me a watch, I paid for it. Now I know to take my business elsewhere.

the MKII Kingston is a very nice watch. you should look into that one for your next purchase

[lsettle]

duplicate post. Delete me

[lsettle]

Lets move on, this is somewhat hijacking the thread~

Lawrence

[Yellow_Wire]

UDT #40 on Isofrane while I size the bracelet. Easily the most comfortable watch I've owned!

Attachment 755299

wow! I really wish I was able to get in on this one!

I thought there were no more Frog dials left?