I write these words with a VERY heavy heart accompanied by a VERY heavy sigh. The heavy heart is that my beloved, 72 hours-in-my- possession new Tactico TC2 Expedition - the one that *I* think looks great, wears great, and is keeping EXACT time, is ALREADY broken; in fact, it's broke 24 hours after I got it.I immediately set the time when I took it out of the box on Monday.On Tuesday I decided to "tweak" the minute hand just a little, since it wasn't indexing exactly on the respective minute hash mark as the second hand hit 12 o'clock high; I know, I'm obsessive-compulsive!So I unscrew the crown, and it comes ALL the way out - YIKES!I quickly get out my loupe, and see that the winding stem has broken off inside the watch down near the end - a close examination shows a small carbon fault in the steel.O.K. - it's a $5.00 part, and clearly NOT the fault of Tactico, as I'm sure that the ETA movement was supplied with the winding stem.So I dash off the following brief email to Ana at Tactico mid-morning on Tuesday; to wit:
"Hi Ana, Received the watch yesterday - #40; looks and runs great!A problem however; I unscrewed the crown just now to reset the time and it came ALL the way out!I tried to screw it back in and engage the threads without success; please advise…Kind Regards, The Ganzman"
I mark it "High Importance" because well, it IS of high importance - to ME! Obviously I don't expect to hear back from Ana on the same day, 'cause being the clever fella I am, I'm able to "do the math", and I know that although it's 11:45 AM PST, it's prolly ~8 hours later in Spain…
I get up Wednesday AM - no response. O.K. - I. Get. THAT. Too!And hey, the watch is STILL running fine (as long as I don't let the power go down all the way, I guess I can live this way until Spring when we set the clocks back, right?), but it ain't "right" - so I send a 2nd email to Ana at Tactico, also "High Importance"; to wit:
"Ana - Second email; winding stem BROKE OFF on my 2 day old TC2. Watch runs fine, just can't reset time.Please advise - can I get it repaired locally under warranty?I would HATE to have to ship it all the way back to Spain and back again for something that can be repaired locally with a US$5.00 part…Kind Regards, The Ganzman"
I wake up today (Thursday) morning - STILL no response! And indeed, as I type this at 2PM PST, I'm hearing the crickets chirping in my ears (O.K. - so I have tinnitus), and this brings me to the "heavy heart" portion of my post - maybe all those previous posts in this thread and on WUS about the ABYSMAL Customer Service WERE true (TheGanzman wipes tear from eye).And yeah, being who I am, and at 61 years old valuing "time" more & more with EVERY passing day, I took matters into my own hands and drove up to my watch repair guy up in Santa Ana and dropped it off with him; I'll have it back in a week (minus $50, $6.50 in tolls, ~$6.50 in fuel, and three hours of my life that I'll never get back!)
All this being said, even if I knew beforehand that my Tactico TC2 Expedition would need an IMMEDIATE repair, I'd buy it all over again; maybe that makes me a (bigger) moron. LOVE the watch, love the style, love the dial/hands/indices/bezel/lume - I guess I'm just venting my spleen a bit, and maybe posting this as a combination warning & affirmation - if you buy this watch, you'd better have a watch maker handy, 'cause you may very well NOT be getting any (expeditious) Customer Service from Tactico!Rant off; move along now, nothing more to see here…