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  1. #311
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    Re: Tactico TC2 Expedition

    I write these words with a VERY heavy heart accompanied by a VERY heavy sigh. The heavy heart is that my beloved, 72 hours-in-my- possession new Tactico TC2 Expedition - the one that *I* think looks great, wears great, and is keeping EXACT time, is ALREADY broken; in fact, it's broke 24 hours after I got it.I immediately set the time when I took it out of the box on Monday.On Tuesday I decided to "tweak" the minute hand just a little, since it wasn't indexing exactly on the respective minute hash mark as the second hand hit 12 o'clock high; I know, I'm obsessive-compulsive!So I unscrew the crown, and it comes ALL the way out - YIKES!I quickly get out my loupe, and see that the winding stem has broken off inside the watch down near the end - a close examination shows a small carbon fault in the steel.O.K. - it's a $5.00 part, and clearly NOT the fault of Tactico, as I'm sure that the ETA movement was supplied with the winding stem.So I dash off the following brief email to Ana at Tactico mid-morning on Tuesday; to wit:
    "Hi Ana, Received the watch yesterday - #40; looks and runs great!A problem however; I unscrewed the crown just now to reset the time and it came ALL the way out!I tried to screw it back in and engage the threads without success; please advise…Kind Regards, The Ganzman"

    I mark it "High Importance" because well, it IS of high importance - to ME! Obviously I don't expect to hear back from Ana on the same day, 'cause being the clever fella I am, I'm able to "do the math", and I know that although it's 11:45 AM PST, it's prolly ~8 hours later in Spain…

    I get up Wednesday AM - no response. O.K. - I. Get. THAT. Too!And hey, the watch is STILL running fine (as long as I don't let the power go down all the way, I guess I can live this way until Spring when we set the clocks back, right?), but it ain't "right" - so I send a 2nd email to Ana at Tactico, also "High Importance"; to wit:

    "Ana - Second email; winding stem BROKE OFF on my 2 day old TC2. Watch runs fine, just can't reset time.Please advise - can I get it repaired locally under warranty?I would HATE to have to ship it all the way back to Spain and back again for something that can be repaired locally with a US$5.00 part…Kind Regards, The Ganzman"

    I wake up today (Thursday) morning - STILL no response! And indeed, as I type this at 2PM PST, I'm hearing the crickets chirping in my ears (O.K. - so I have tinnitus), and this brings me to the "heavy heart" portion of my post - maybe all those previous posts in this thread and on WUS about the ABYSMAL Customer Service WERE true (TheGanzman wipes tear from eye).And yeah, being who I am, and at 61 years old valuing "time" more & more with EVERY passing day, I took matters into my own hands and drove up to my watch repair guy up in Santa Ana and dropped it off with him; I'll have it back in a week (minus $50, $6.50 in tolls, ~$6.50 in fuel, and three hours of my life that I'll never get back!)

    All this being said, even if I knew beforehand that my Tactico TC2 Expedition would need an IMMEDIATE repair, I'd buy it all over again; maybe that makes me a (bigger) moron. LOVE the watch, love the style, love the dial/hands/indices/bezel/lume - I guess I'm just venting my spleen a bit, and maybe posting this as a combination warning & affirmation - if you buy this watch, you'd better have a watch maker handy, 'cause you may very well NOT be getting any (expeditious) Customer Service from Tactico!Rant off; move along now, nothing more to see here…


  2. #312
    Member Craustin1's Avatar
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    Re: Tactico TC2 Expedition

    I am sure Ana will take care of it for you. I know they still had another 50 to ship, so they were probably a bit busy. I had a warranty issue with my Decomaster, they took care of it right away.

  3. #313
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    Re: Tactico TC2 Expedition

    Quote Originally Posted by Craustin1 View Post
    I am sure Ana will take care of it for you. I know they still had another 50 to ship, so they were probably a bit busy. I had a warranty issue with my Decomaster, they took care of it right away.
    Sorry, but where *I* am from, you take care of your existing customer base (problems/issues) FIRST - PERIOD! If you buy a new Chevrolet, even if it's a bottom of the line model, and break down five miles from the Stealership, you don't wanna call them and get the answering machine 'cause they're all too busy SELLING Chevrolets to the NEXT guy(s)...
    Robert999 and Teddyhanna like this.

  4. #314
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    Re: Tactico TC2 Expedition

    Very sorry to hear about this and the lack of response. Hopefully they step up and take care of this for you. After the Anko issues there can't be much margin for error here.

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  5. #315
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    Re: Tactico TC2 Expedition

    Quote Originally Posted by Radar1 View Post
    I'd say the dial element proportions are very similar to the original KonTiki. There is no doubt it is a very distinctive design.

    Attachment 10965634
    I agree, it's a great look with the KonTiki dial.

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  6. #316
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    Re: Tactico TC2 Expedition

    Quote Originally Posted by Radar1 View Post
    I'd say the dial element proportions are very similar to the original KonTiki. There is no doubt it is a very distinctive design.

    Attachment 10965634
    The KonTiki dial looks fantastic!

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  7. #317
    Member Jeep99dad's Avatar
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    Re: Tactico TC2 Expedition

    Quote Originally Posted by Radar1 View Post
    I'd say the dial element proportions are very similar to the original KonTiki. There is no doubt it is a very distinctive design.

    Attachment 10965634
    Agreed



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  8. #318
    Member Jeep99dad's Avatar
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    Re: Tactico TC2 Expedition

    Quote Originally Posted by Craustin1 View Post
    Canvas makes the watch.
    Good pics man


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    ALPINA Startimer Pilot Automatic Chronograph | ASTOR + BANKS Pilomatic B2 | BLACKLIST streetmatic S5 | BREITLING Jupiter Pilot | CASIO G-SHOCK GW-9200 & GW-M6610 | CITIZEN Promaster BN0151 | DAN HENRY 1970 | IWC MKXVIII LPP | MERCER Airfoil | NTH Antilles Champagne | OMEGA Seamaster cal. 1040 | ORIS 65 42mm SS | SCURFA DiverOne PVD Auto| SEIKO SRP PADI | SWATCH Sistem51 black/red & Irony Chrono | UNDONE AquaBlack Custom & Urban Chrono "Killy" | ZODIAC Super Seawolf 53 Blue |

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  9. #319
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    Re: Tactico TC2 Expedition

    Thanks Brice.

    Quote Originally Posted by Jeep99dad View Post
    Canvas makes the watch.
    Good pics man


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  10. #320
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    Re: Tactico TC2 Expedition

    I still haven't sized the bracelet, but don't find that it wears "thick" or that the long lugs are overly oppressive either. No doubt the case is quite flat in nature, but it isn't so bad on the wrist and it is actually a pretty thin piece. Wears true to the 13.7mm spec, IMO.

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