Boy, am I chuffed at Nikon.
I've had a Nikon Coolpix 5000 for a few years now. The chip, one of the infamous Sony ones, went bad, I contacted them and they said to send it to Nikon UK for a freebie repair.
Did that, and they let me know it was sent to me on 21 May. I hadn't gotten it, so I followed up yesterday evening.
This morning they let me know that I'd have to pay 23 quid for postage and handling to get the camera.
Huh? In all of my over 30 years of owning photographic equipment, I've never had to pay for return postage on a warranty repair, and I've never seen it explicitly listed as a component of non-warranty repair: it's always been a CODB (cost of doing business, i.e. overhead).
But what ticks me off is that I followed their instructions to the letter, and there was no mention whatsoever of me picking up the return costs.
I sent then a nastygram, I'll be curious as to what happens. 23 quid for postage from the UK to Germany? That's absurd. I sent it to them for €12.50 with full insurance, that's less than half. And they didn't let me know that there would be a charge when they told me the camera was underway: that's right, they told me it was sent to me on 21 May.
I'm right on the verge of buying a DSLR, but if this is typical of Nikon today, then the likelihood of me buying a Nikon is about the same as the likelihood that I'll sell all my watches and start wearing whatever Walmart has on sale.
Yargh. I've got Pentax cameras (6x7), Olympus (OM1/2/4) and Sony DV cameras, all have been serviced at one point or another, and I've never, ever paid return postage for any repair.
Penny wise, pound foolish, I think. Or is postage from the UK really so expensive? My experiences with purchases in the UK haven't been that was at all (usually similar to German postal prices...).
With my luck, Nikon will screw up the paperwork and I'll be charged import duty as well...
What *are* they thinking???
Sorry for the rant, just had to yell at someone.