Pleasant Surprise

Thread: Pleasant Surprise

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  1. #1
    Member dougcee's Avatar
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    Feb 2009
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    Pleasant Surprise

    I just got my Croton Equator vintage back from a servicing. I paid the very reasonable $45.00 fee up front. When I went to pick it up today they (the jewelry shop) told me there were some additional charges but that they covered it! I was impressed and thanked them profusely.
    Just now while hanging out here, I noticed that the acrylic crystal had been replaced, also at no charge! Pretty amazing. I like these guys!!

  2. #2
    Banned
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    Re: Pleasant Surprise

    Was it your first time there? If so, that was smart business - they probably just recruited a long term customer.

  3. #3
    Member dougcee's Avatar
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    Re: Pleasant Surprise

    Actually, it's my second watch to be serviced there. They're kind of a blue collar place in a strip mall, but they understand customer service and seem to have a lot of loyal watch repair customers.

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  5. #4
    Member Eeeb's Avatar
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    Re: Pleasant Surprise

    You were probably dealing with an owner operated shop. They often provide better service than corporate chains.
    "Forever is composed of nows." - Emily Dickinson

    "The watch has to be surrounded by a history.
    You need more than just a great design. You need to create an atmosphere around the product.
    Who is the company behind it? Why are they using this material?
    People need to be able to identify the watch with themselves. It's based on emotion." - Ralph Furter

    ...that's just my opinion and I've been wrong before and will be again and might be now!

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