Let me preface this by saying that I really do like Anonimo watches, have owned more than 15, and enjoy both wearing those that remain, and looking for new possible acquisitions.
With that said, let's get to the task at hand. Just a single individual consumer's report on a single watch. One such report does not represent a trend--I will charitably suggest that my experience is more the exception than the norm--but... Back in May my two year Bronze Polluce 10 Anni had some problems--the watch was accurate, but occasionally stopped on the winder, always at the same time--on the wrist, it never stopped, until once in the middle of May. I tried all the usual remedies, manual wind, thumping, etc.--nothing worked--it needed to be looked at. Of course, it was now a few days past warranty--I took it to the local watch repair center that handles all good watches, but they said they wouldn't look at the Anonimo--if anything needed replacing, they couldn't do it--no problem, I sent it to the Japan Anonimo Service Center in Tokyo. Within a day or so, they said that they couldn't open the case back, and would have to send it to Anonimo SPA Italy--a bit strange, but, OK. It reached Anonimo SPA Italy at the end of May.
And there it has sat. For all of June. For all of July. For all of August. For most of September. All told, it has been more than four months since I sent the watch off. So far, the Tokyo Anonimo folks have repeatedly tried to get an update, to no avail. In August, it seemed Anonimo was on vacation. This month it is unclear what the issue is.
Now, in other threads, folks like Nelson and other members have mentioned a few names to contact at Anonimo to see if they could intervene, and hurry things along. I don't think this should be necessary, so I won't take that route. I will simply report here what happens, if anything, and when it happens. In the event that I hear nothing in a week, I will bump this thread up, to keep the issue in focus. For me, this is clearly the worst ever service experience I have had with any watch brand, bar none. Makes me thing twice about investing anymore money in their products. If customer service is given such a low priority, perhaps it is time to move on.
I am on WEEK 14, and counting--I have not even had an estimate for repairs yet.