Anonimo watch repair time in Anonimo spa

Thread: Anonimo watch repair time in Anonimo spa

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  1. #1
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    Anonimo watch repair time in Anonimo spa

    I need some advice about Anonimo watch repair time.

    My new Zulu time watch need to repair due to dirt inside the dial, some hour mark without lume and GMT hand change after 11 minutes. I sent back my Anonimo Zulu time to Anonimo, Italy for repair since 5 Oct 2010. Come to 2 months already still not ready to sent back to me. Why Anonimo take 2 months to repair a watch? For the 2 months time i think they can make many pieces brand new watch already.

    The staff keep telling me all the excuses like "will be ready next week, then will be ready by two weeks later, your watch is in the priority repairs". My latest email from anonimo staff was dated 19 Nov stated that will sent it back to me end of November. As at today, do not have any update from them.
    Last edited by ckhouse80; December 2nd, 2010 at 05:51.

  2. #2
    Member nelsondevicenci's Avatar
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    Re: Anonimo watch repair time

    Well My friend, i heard histories like yours before here.

    I don't understand why they can take so long to fix or correct a problem in a timepiece.

    Here in USA we have Stoll & CO. who do the repair service and his response time is so quickly... and they handle the repair of many timepieces too.

    May be here our moderator can have access to the status of your repair.

    Good luck and pls let us know about it.
    Nelson

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  3. #3
    Member seanuk's Avatar
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    Re: Anonimo watch repair time

    if you search the threads you will see the stories. from reading them over the last few years. i would say it is getting better. my wifes 3 glasses had a few hour markers fall off the dial. it was sorted in quick time in the uk. New dial foc. i would recommend getting works done in your country by an AD with then getting the parts form italy. not a lot of help for your situation im afraid. making watches and reparing / fixing watches is like cars. once bought find a good local authorised company to look after it, as this is there business ,not making and selling new models.

    just my 2 cents

    keep us posted.
    Last edited by seanuk; December 5th, 2010 at 19:14. Reason: spelling
    every time i try to get out... they pull me back in...


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  5. #4
    Ball Watch, Bremont and Longines moderator samanator's Avatar
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    Re: Anonimo watch repair time

    Sorry I've been away for a week so I just saw this. PM me your info and I'll see what I can find out.
    Michael
    BALL Watch, Bremont and Longines Moderator


    My wife buys dogs and I buy watches and to date I have never stepped in watch poop!

  6. #5
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    Re: Anonimo watch repair time

    reply your PM. Thanks

  7. #6
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    Re: Anonimo watch repair time

    I just received my watch repaired by anonimo spa more than 2 months ago. You know what? Now im extremely angry. The watch problems never solve at all. The problems still the same as per following:

    1) GMT hour mark without lume and GMT hand change after 11 minutes
    2) dirt on the dial

    Now, additional worse thing happened to my watch is scratches on dial after repaired by anonimo spa!! Can you imaging that Anonimo hold my watch for more than 2 months and return me this defective watch?
    Attached Images Attached Images

    Last edited by ckhouse80; December 11th, 2010 at 09:52.

  8. #7
    Member nelsondevicenci's Avatar
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    Re: Anonimo watch repair time

    I can understand your frustration at this time, this can't happen, really sorry to hear that my friend i hope Anonimo is going to resolve this issue quick as possible.
    Nelson

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  9. #8
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    Re: Anonimo watch repair time

    i received the replaced watch - militare chono from anonimo, italy.

    Please see my email with David.

    Dear David,

    I just received the watch yesterday evening. I think you QC department not really check the watch, the buckle full of scratches and dirt at ANONIMO word area. The casing have few scratches around the 11 o'clock and 12 o'clock area. I already took some photos for you to see, will try to sent to you by tonight. May i know this is display watch?


    Replied by David as follow

    Sorry to hear that you are not happy with your watch.
    This is indeed a display watch.
    We only have a very limited production as you know,
    all handcrafted in Firenze.
    We are not a mass production unit issuing thousands of watches per month.
    We don't make Zulu Time or this edition of Militare Crono anymore.
    I just wanted to provide you with a quick and adequate solution.
    We don't have new Crono until 8 months from now unfortunately.

    Kind regards,

    David
    -----------------------------------------------------\

    Before that he never tell me is display watch and moreover with many scratches on buckle and case. Really disappointed with this arrangement.
    Last edited by ckhouse80; January 22nd, 2011 at 07:17.

  10. #9
    Member nelsondevicenci's Avatar
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    Re: Anonimo watch repair time


    Nelson

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  11. #10
    Member JayVeeez's Avatar
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    Re: Anonimo watch repair time

    Wow! I'm sorry that your watch aquisition turned into such a negative saga. I truly hope they get this right somehow.





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