Android 9 Users G-Shock Connected App Tech Issues Thread
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  1. #1
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    Android 9 Users G-Shock Connected App Tech Issues Thread

    Ladies and Gents I'm starting this thread as a place for Android 9 users to report issues with the G-Shock connected app.

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    Re: Android 9 Users G-Shock Connected App Tech Issues Thread

    Connection issues I'm experiencing on Pixel 3 Android 9:

    Initial pairing of watch and app works perfect (including point memory and auto sync) whether app is running in background, phone is locked, or app is in focus on screen. However, if phone reboots or if Bluetooth is toggled off and then back on, the watch only auto syncs or makes a point memory connection when the app is actively in focus on the screen. Auto syncs and point memory attempts all fail with app running in background or if phone is locked. Only repair is to remove pairing information from both app and watch, then pair again. Problem then recurs if either of the aforementioned triggering events occur.

    Please report to Casio if you're experiencing similar. I chatted with tech support and they were completely unaware: https://www.casio.com/support/watches

    Most earlier versions of Android are not having this problem so Casio should be made aware by the few of us who have Android 9. As more Android users upgrade to 9, the problem will become more widespread so let's try to get it fixed by reporting. Thanks.
    Last edited by tomchicago; March 4th, 2019 at 23:51.
    kenls and Cravings7 like this.

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    Re: Android 9 Users G-Shock Connected App Tech Issues Thread

    My watch has synched once. I have tried to connect it through bluetooth again and it wont synch. It doesn't seem to be synching up with the atomic clock either.

    Sent from my SM-N910T using Tapatalk
    tomchicago likes this.
    Sent from me, to you.

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    Re: Android 9 Users G-Shock Connected App Tech Issues Thread

    Thanks Thomas please report to Casio support link above

    Sent from my Pixel 3 XL using Tapatalk

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    Re: Android 9 Users G-Shock Connected App Tech Issues Thread

    Quote Originally Posted by tomchicago View Post
    Connection issues I'm experiencing on Pixel 3 Android 9:

    Initial pairing of watch and app works perfect (including point memory and auto sync) whether app is running in background, phone is locked, or app is in focus on screen. However, if phone reboots or if Bluetooth is toggled off and then back on, the watch only auto syncs or makes a point memory connection when the app is actively in focus on the screen. Auto syncs and point memory attempts all fail with app running in background or if phone is locked. Only repair is to remove pairing information from both app and watch, then pair again. Problem then recurs if either of the aforementioned triggering events occur.

    Please report to Casio if you're experiencing similar. I chatted with tech support and they were completely unaware: https://www.casio.com/support/watches

    Most earlier versions of Android are not having this problem so Casio should be made aware by the few of us who have Android 9. As more Android users upgrade to 9, the problem will become more widespread so let's try to get it fixed by reporting. Thanks.
    I truly appreciate
    tomchicago likes this.

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    Re: Android 9 Users G-Shock Connected App Tech Issues Thread

    My iOS/Android 9 test is complete, (watch and device were within 1 metre of each other during each sync test.)

    For those of you with an interest, screen shots of the tests are shown in THIS THREAD

    Result as follows:

    Apple iOS: 27 out of 28 successful syncs (96.4%)
    Android 9: 24 out of 28 successful syncs (85.7%)
    Servus and Nemo_Sandman like this.
    Ken

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    Re: Android 9 Users G-Shock Connected App Tech Issues Thread

    Forgot to add, that’s me back to MB6 for the GMW-B5000
    Ken

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    Re: Android 9 Users G-Shock Connected App Tech Issues Thread

    Ken I'm sorry if I asked before, but did you attempt an app in background or phone locked sync after either (1) toggling bluetooth off then on or (2) power cycling the phone?

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    Re: Android 9 Users G-Shock Connected App Tech Issues Thread

    Quote Originally Posted by tomchicago View Post
    Ken I'm sorry if I asked before, but did you attempt an app in background or phone locked sync after either (1) toggling bluetooth off then on or (2) power cycling the phone?
    Hi tomchicago. No need to apologise. Yes I did toggle bluetooth off then on then powercycling the phone/device. That’s when I discovered that recycling the power left the app running in the background on both operating systems.
    Ken

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    Re: Android 9 Users G-Shock Connected App Tech Issues Thread

    So I am on the road and paired my 5000 with my Pixel 3. Battery optimization switched off for the app. Sure enough it failed to point memory and auto sync after phone power cycle. So fickle! Can anyone else confirm this on Android 9? Thanks.

    Sent from my Pixel 3 XL using Tapatalk

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