My beloved ProTrek PRG-60YT recently displayed a fault. The 'beep' on pressing the buttons became erratic, and the mode button didn't work properly, picking modes at random. So, off to Casio UK she went. Got an email response saying that because of the age of the watch , they couldn't repair it, but offered me a 38% discount of any watch on their UK web site. Now, my PRG-60YT is absolutely mint, not even a scratch on the bracelet as it was rarely worn, maybe only a dozen times since new! So obviously a manufacturing fault rather than user abuse.
Anyway, I initially thought 38% was quite generous, till I started to research some models that caught my interest. Every single one of them could be bought cheaper from other online sources even including the 'Casio discount'!
Very disappointed in 2 x things, firstly they can't repair a decade old watch. Last year I had my late dad's pocket watch repaired, it's over 100 years old (!), and I don't subscribe to a throw away society. Secondly, that Casio's 38% discount offer to me to try and maintain my brand loyalty, is worthless.
Just thought I'd vent - feel much better now LOL