I purchased my watch a few months ago. I got it specifically as a travel watch. Only issue I had was the second hand being slightly off. I tried adjusting the hands and still could not get it to line up. In hand sync mode the second hand would sit slightly to the right of the hour and minute hands. I contacted Casio. They walked me through a few things over the phone and then said I needed to send it in. Watch went out last week and I got it back today (super fast turn around). Second hand is now perfect. Hits every marker and lines up perfectly in hand sync mode.
It was retuned to me in a box with foam padding( nicer then what I sent it out in). They also included the print out of "watertightness"
This is their first Casio/ g-shock I have ever had an issue with and I've owned a bunch. This is an amazing watch and it is even more impressive when you have a company that stands behind its products and provides excellent customer service.
Sent from my iPhone using Tapatalk