I bought a G-Shock from "buysaleitems" on eBay. I sent payment via postal money order within 48 hours of the end of the auction. The seller received my payment 7 days later (Texas mail must be the worst), and I received notice today that the watch was being shipped.
I wrote and asked the seller to please leave me positive feedback, since he had received my payment. He wrote back and stated:
"We have automatic system where feedback will be left once we get the feedback." That is, once I post feedback for them.
I replied as follows: "Ah, isn't that a little unfair? After all, a buyer's payment and a seller's shipment are two different events. I think I'm entitled to positive feedback when you receive my payment."
There has been no further comment from the seller. Now, am I out of line? I always left pos-feedback for a buyer as soon as I received payment. This "automatic system" almost seems like an insurance policy for the seller's reputation.
So has the seller's automatic response system in fact given you an negative? or have you yet to post feedback for the seller in order to receive one? I'd be more concerned if you did in fact get a negative, but if you get a positive one then all is well I suppose? :think:
that's right, the feedback should come only after everything is said and done, which means, payment and receive have been completed. i leave feedback after i receive item and happy with it. and normally i get a 'reply' feedback from the seller nearly instantly. they must have some automated system to reply to feedbacks.
i did not hear bad things about buysaleitems. it's logical that he leaves feedback after he gets one, and maybe his computer does that for him. i received items from him pretty quickly. last week i ordered a 5600 from him, expecting it this week(US to AUS).
Last time I purchased an item on eBay (mid July) it said that eBay's new feedback system doesn't allow the seller to leave feedback for the buyer so the buyer is allowed to leave honest feedback without fear of a negative feedback recourse. I think eBay has a new system for rating sellers.
I have used this retailer before and they are usually reliable. Even though, theoretically, a seller cannot leave negative feedback, their system is, I think, set up to respond once you have left your feedback. This new system is not foolproof. You can still get negative feedback from a seller in the "written section" while a positive appears in your numerical section.
Never thought of that. But guess what, if I see someone with 100% positive I'm not digging through them all to see if there was a negative comment shoved in there somewhere.
Sometimes I don't even get feedback from my buyers. Feel lucky if you get it from the seller. I know eBay doesn't let them give negatives to buyers anymore so you're pretty safe.
I don't understand why a buyer emails me looking for feedback.... is it that important?
the new system at the bay is so bogus..... I had an auction close last week and the guy has yet to pay. now he sends me "deseased bay"..... what does that mean and what language is it??
by sale items is a good seller..... the feedback deal is minor. my guess is he has big number of ebay transactions and does not leave feedback in a timely manner.
I leave feedback when all is said and done. I hold until the buyer receives everything because if (knock wood it hasnt happened) the buyer leaves bad feedback, although the setup allows it where the seller cannot retaliate with bad feedback, negative feedback can be responded to.
For instance, Daves Watches is a really good seller, I've bought a few watches from them. They bend over backwards, but they also play by the book. A buyer left negative feedback stating seller didn't disclose extra shipping charge. The reply to the negative feedback was that the "additional shipping charge" was a duty tax.
I'm with you on this. Once a buyer actually pays for an item, that is their part of the transaction finished. Nothing else they do can affect the seller's impression of them.
Therefore the seller should leave feedback. I certainly do as soon as I post off the item.
Leaving it until you get positive feedback leaves a bad taste for me.
Once a buyer actually pays for an item, that is their part of the transaction finished. Nothing else they do can affect the seller's impression of them.
After a buyer has paid, they can still change your impression of them. I saw an example recently on watches-bay where negative feedback was left due to a customs charge. It's clearly explained in his listing the buyer is responsible. The buyer had bought 3 clocks which all incurred a charge, so that's 3 negative feedback comments. Another negative they got was from a buyer in Italy, where it would most probably still have been in customs at the time. I don't feel those buyers really deserved any feedback, considering they may have cost the seller more he made from them. Bad feedback for someone who makes their living on ebay can be very costly. Why feel obliged to boost their ebay credibility whilst they might still unfairly spoil yours? :think:
People like that are in the minority, and personally I always leave good feedback as soon as I'm paid for an item, but I do it as a gesture of good faith rather than feeling obliged to. I've had to wait for sellers to leave me feedback (even had to remind a couple), but as long as I get it in the end, I'm happy.
When the seller received your second "That's not fair" email what he read between the lines was "Hey pal, I want my positive feedback and I want it NOW and if I don't get it I'll be pretty unhappy and probably leave you low DSR's and maybe even a negative feedback." Not responding to your demand was the best thing he could do.
What you're doing is borderline 'feedback extortion' and ebay frowns on it. Should you continue to make demands of feedback the seller may turn you in to T&S and ebay could suspend your account (depending on the severity of your emails of course).
Neither the buyer or the seller is "entitled" to feedback. If you are new at ebay just be patient, your feedback will rise with time as you complete good transactions.
When the seller received your second "That's not fair" email what he read between the lines was "Hey pal, I want my positive feedback and I want it NOW and if I don't get it I'll be pretty unhappy and probably leave you low DSR's and maybe even a negative feedback." Not responding to your demand was the best thing he could do.
What you're doing is borderline 'feedback extortion' and ebay frowns on it. Should you continue to make demands of feedback the seller may turn you in to T&S and ebay could suspend your account (depending on the severity of your emails of course).
Neither the buyer or the seller is "entitled" to feedback. If you are new at ebay just be patient, your feedback will rise with time as you complete good transactions.
i deal with ebay quite a lot, and if i'm selling i leave feeback as soon as payment is received, however, when i buy items, sometimes a seller will leave feedback before or after i leave feedback, so sellers do vary, i think since ebay changed it so the seller cannot leave negative feedback, it has made people a bit more wary, so my advice is, it will sort itself out |>
Well, after mulling it over, I have to disagree: I don't feel I'm out of line at all. I have perfect (35) feedback, and I'm meticulous as a buyer to comply with the terms of the auction. When I send payment that is received, the seller should recognize my effort and post positive feedback for me, because I've upheld my end of the bargain.
Reputation is everything ... if you're above the fray, you want to stay that way. I know it's not a REQUIREMENT that a seller leave feedback, but the seller obviously believes that feedback is important to him, given his 23,000+ feedback number. Why should it be any less important to me? In fact, some sellers will not deal with a buyer who DOESN'T have perfect feedback.
I'll undoubtedly leave + feedback for the buyer; I just don't like being coerced into it.
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