Initially i was impressed that casio CS emailed me back within a few hours the same day, and hoped this and other simple questions would be resolved quickly so i could post about my new watch after not buying any the past 13 years.
Now I just feel jerked around and want to join the most popular gshock forum and post about how bad their CS is.
Email contact: only replied once and has since ignored for 4 business days
Phone contact: called both support lines about to be 6th call today, no one gave any answers and ended with a 1 hour call to 'advanced support' 40 minutes hold time, 20 minute conversation that ends with 'restart the app and i will call you back 5 minutes'
Guess i fell for the oldest CS 'get off the phone' trick in the book because he never called back despite my phone # already being in the system and giving it to him again before we hung up.
1000$ dollar watch, guess i was expecting too much by thinking casio would know how it works 0_0
Its funny, usually i'm annoyed US companies farm out CS to foreign companies who do nothing more than regurgitate printed user manuals and now its a foreign company that has USA support that can only regurgitate printed user manuals.
If you're interested my questions were to determine if my new watch is functioning properly.
1: no one has any idea so far how the battery level indicator on the watch corresponds to the level displayed in the phone app (initially seemed way off 2/5 vs 3/4)
2. no one answered if my b-1000 "auto illumination" is broken or if i was just mislead by text on the website before buying
3. would they cover all shipping if defective since they are carrying this past the origional stores return window.
5 hrs - 0 answers