Casio watches in Australia are distributed by Shriro Australia.
I bought a blue Gulfman from an Australia AD maybe 2-3 years ago. The battery died, and when removing the caseback I noticed that the head had sheared off one of the caseback screws. This was surprising as G-Shocks are supposed to be robust.
Upon inquiring whether a replacement screw is available, Shriro advised me verbally that I can buy a set of 4 (about $5, a bit steep for 4 tiny screws, but a good outcome) if I emailed my request. But the reply to my email stated that Shriro will not supply the parts and that I must send my watch in for repair. After several emails back and forth, Shriro will not budge.
I do not recommend buying G-Shocks from Australian ADs. They are overpriced and customer service is nonexistent. Better to save your money and buy online.
Does anybody know where to buy a caseback screw for a blue Gulfman?