Just got off the phone with Michelle Domenico, ext. 9210, at the TAG repair facility in NJ. I had filed a BBB complaint re: stripped screw crown not being covered under warranty. The repair cost went from $233 to $68 (parts cost for tube and crown). She said TAG considers a stripped crown as being mishandled. I asked her how I know it hasn't been mishandled by the repair facility before being mailed back to me. She said they are highly-trained professionals. So, bottom line, you must be a highly trained professional to use this watch! Unbelievable lack of warranty warranty.