I recently came across a grail watch of mine: a Jaeger Lecoultre Master Hometime in Stainless Steel (the old dial with day/night indicator.) I decided to take the plunge and purchase it from a very high profile AD in NYC. Because I live in Philadelphia, I asked them to ship it to me to avoid the taxes.
I bought it on January 29th, and received it February 2nd.
However, when I received it, the bracelet had several large scratches on it. . . very noticeable on the polished parts.
I brought it with me on my next trip to NY on the following Monday February 8th, and they sent it off to their jeweler to polish out the scratches. I picked the watch back up on February 12th.
Sometime the week of Feb 22nd, it stopped working. It would run for an hour or two at a time, but then it would stop again. Winding seemed to have no effect. I brought it in on Feb 25th. The AD sent it off to be repaired.
The following week, they were talking about possibly replacing it. On March 15th, they got in a replacement, but it was the new dial. . . I hate the new dial, and rejected their offer to replace it. They said they'd get my watch in right away.
Last week, they said they'd have it back by April 2.
At this point, I'm jaded. I really don't want the watch now, which is a shame because I was so excited to have it when I first got it.
Should I fight to just say "no thanks?" Do I have any recourse through my credit card company? What's your advice WUS?!?