Advice: obtaining a refund from a member
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  1. #1
    Member frontside5's Avatar
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    Advice: obtaining a refund from a member

    Bought from a member here, via gifting unfortunately, and returned it because of undisclosed defects.
    Seller agreed via email in no uncertain terms to provide a full refund.
    Seller received the watch yesterday morning, immediately relisted it and even bumped it once. He has not responded to email or PM regarding the refund.

    At which point do I post a detailed account of email exchanges and photos of the watch in question so at the very least it will not be resold to another member unaware of its condition or of dealing with an individual who does not honor his commitments? At a minimum I would like to save other members from the same fate.

    Also, without a refund I am technically still the owner and reselling it once more is at the very least unscrupulous.

    Thank you

  2. #2
    Member nuovorecord's Avatar
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    Re: Advice: obtaining a refund from a member

    I'd give it 48 hours before you take more public action, giving the member fair warning of your intentions to escalate the matter. Since you chose to send funds as a gift, you may have limited your options with PayPal (assuming that's who you used) for getting your money back. I hope not, but I'm trying to see a reason PayPal could defend your purchase since you chose to circumvent their fee structure which is there in part to support buyers. Good luck, I sincerely hope it turns out well for you.
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  3. #3
    Member LJUSMC's Avatar
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    Re: Advice: obtaining a refund from a member

    And give the guy some credit, he's probably trying to sell it to pay you back. He could have told you to go shove it.


    Quote Originally Posted by frontside5 View Post
    Bought from a member here, via gifting unfortunately, and returned it because of undisclosed defects.
    Seller agreed via email in no uncertain terms to provide a full refund.
    Seller received the watch yesterday morning, immediately relisted it and even bumped it once. He has not responded to email or PM regarding the refund.

    At which point do I post a detailed account of email exchanges and photos of the watch in question so at the very least it will not be resold to another member unaware of its condition or of dealing with an individual who does not honor his commitments? At a minimum I would like to save other members from the same fate.

    Also, without a refund I am technically still the owner and reselling it once more is at the very least unscrupulous.

    Thank you

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  5. #4
    Member Brisman's Avatar
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    Re: Advice: obtaining a refund from a member

    Not sure what advice to give but I believe you broke forum rules by using PayPal gift.

  6. #5
    Moderator Public Forum Eric L.'s Avatar
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    Re: Advice: obtaining a refund from a member

    If the seller has relisted the item and is asking for PP gift, please find that sales ad and report it to the moderators.
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  7. #6
    Member frontside5's Avatar
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    Re: Advice: obtaining a refund from a member

    Quote Originally Posted by Eric L. View Post
    If the seller has relisted the item and is asking for PP gift, please find that sales ad and report it to the moderators.
    I sincerely was not aware of this - I didn't even know PP gift existed and only used it because seller brought it up in PM's during negotiations on pricing. Thanks.

  8. #7
    Member gpension's Avatar
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    Re: Advice: obtaining a refund from a member

    If the seller agreed to take the watch back, he should refund the money the day he receives it, once he validates that it is in the condition he sent it. If he's selling before refunding the money,that's more than a little bad form, it's wrong.

    If he doesn't have the money to refund you, than he should have explained that to you.

    I'm not addressing the condition of the watch....he agreed to a refund and took it back, so it's not relevant (IMO)
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  9. #8
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    Re: Advice: obtaining a refund from a member

    Normally I would give it 3 days. Not all of us are beholden to the internet 24/7. However, since he has already relisted it, I agree that the refund should have been done at the time of the relist.

  10. #9
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    Re: Advice: obtaining a refund from a member

    An issue that hasn't been addressed is the new listing.

    You don't state it outright, but you are implying that the new listing trying to resell the watch makes no mention of the defects that caused you to return the watch in the first place.

    I can understand someone not disclosing defects they are unaware of.....but in this case, you have brought the defects to the sellers attention and returned the watch. If the new listing doesn't reflect that information, that is proof enough that the member does not plan on proceeding in good faith.

    You can say nothing, hoping that the member will give you the refund (likely with funds received by defrauding someone else). Or you can report the member now, and go public with the information (likely saving someone else your fate, but ensuring you do not get a refund). Both options suck, but personally, I'd go with the latter.

  11. #10
    Moderator Public Forum John MS's Avatar
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    Re: Advice: obtaining a refund from a member

    You are entitled to a full refund the moment he received the watch. Give him 24 hours to respond then take the steps you can. I'm not clear on how you paid. Hopefully it was by credit card through Paypal. If so start the complaint process there. Also notify the owner of WUS.

    Remember that the refund is independent of his success at reselling the watch. He has your money and should return it.

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