So I sold a pre-owned G-shock on eBay. The buyer receives the watch, and sends me a message, indicating that the watch is "not as described," then he states that the backlight does not work. I reply suggesting that he try a new battery, and I would reimburse him for the cost of the battery. He then replies that he read the instructions, and the problem could not be the battery. I then offered him two options: (1) I would reimburse him a nominal amount ($10) out of consideration for the "defective" item, or (2) offer a full refund upon return. He went with option 2, stating that he wants to use the watch while camping, and the backlight is necessary.
I received the watch today and...guess what...the backlight works just fine. So I sent him a message with photos of the watch both with the backlight on and off, so he can see that it is working. That's where it stands.
Also keep two additional things in mind:
(1) The description in the listing made no mention of a backlight. I indicated that it had only been worn a few times, came in the original tin without instructions, and included some specs from another site - but no mention of the backlight.
(2) My listing was for "no returns."
I can only assume that the buyer either is a complete moron (cannot turn on a light, despite reading the instructions) or made up an excuse to return something he may not have liked. But why make an excuse by lying about something I would know was a lie, IMMEDIATELY after receiving the watch? I mean, wouldn't any smart person check out the validity of the alleged defect immediately?
Now I have a perfectly working watch in hand, and probably no sale. So am I out of a sale, or what? I've heard that EBay rarely sides with sellers. I did what I thought was the honorable thing to do, and to maintain my 100% rating. Now, I'm a little jaded.