Last summer I ordered a C60 Trident 300. Received the watch and although I initially thought I would be wearing it as a weekend casual, I liked it so much it is in the weekday rotation as well. Well, a few weeks ago, it simply stopped working. What happened was that a trim piece about the date window became dislodged and was stuck under the second hand keeping it from moving.
I sent and email to CW. I received a prompt response as how to return it back to the UK from the USA. A week or so later I received an email from CW stating something like ".....through no fault of yours......" with an apology and reporting they were sending me out a new replacement watch. And they refunded my shipping on the return.
Still love the watch and can vouch for the excellent service reputation of CW.
I sent and email to CW. I received a prompt response as how to return it back to the UK from the USA. A week or so later I received an email from CW stating something like ".....through no fault of yours......" with an apology and reporting they were sending me out a new replacement watch. And they refunded my shipping on the return.
Still love the watch and can vouch for the excellent service reputation of CW.