Christopher Ward newbie questions..
Like Tree41Likes

Thread: Christopher Ward newbie questions..

Page 1 of 4 1 2 3 4 LastLast
Results 1 to 10 of 32
  1. #1
    Member
    Join Date
    Jun 2019
    Posts
    4

    Christopher Ward newbie questions..

    Hi all, I'm sorry if I'm asking something that has already been answered before. I'm doing some research before I buy my first 'proper watch'. I want a dive watch, with a bracelet, automatic movement and I don't want to spend more than £1000. I appreciate I'm entering a very saturated market.
    The brand that stands out to me in terms of aesthetics is Christopher Ward. I specifically like the C60 Trident Pro MK3, or the C65 Trident Automatic. I had basically narrowed my search down to those 2. However, I then started reading some posts on the CW forum and noticed there's lots of people complaining about terrible customer service and faults with their watches. This, along with the fact they're a relatively new company, has left me hesitating as to whether I should buy one. Are these valid concerns or am I worrying too much? In terms of style and aesthetics, the C60 MK3 is the best looking dive watch under £1000 I have found. I have found a couple of Longines that I really like, but I don't love. And there's a Hamilton Khaki Scuba automatic that I also really like. But, again, I don't love it as much as the CW C60. That said, buying a Hamilton or a Longines would give me more peace of mind, given that they're established, trustworthy brands.
    So what do you think? Should I have any worries with Christopher Ward, or should I play it safe and go with a Hamilton or Longines (or any other brand for that matter)

    Thanks for any feedback. Really appreciated.

  2. #2
    Member
    Join Date
    Jun 2018
    Posts
    80

    Re: Christopher Ward newbie questions..

    I have owned C60 Trident Pro Vintage 38mm for a whole year, and I can assure you this watch offer so much for it's price. Also suffered outrageously bad customer service! Operators lied to me with no hesitation! But after all, I am waiting to see when their next big clearance will be to buy new watch from them. By my opinion Trident MK3 is absolute beauty. Especially with 40mm case.

    Sent using my telepathic superpowers!
    souperphly and Bill Adler like this.

  3. #3
    Member
    Join Date
    Mar 2018
    Posts
    162

    Re: Christopher Ward newbie questions..

    I have very positive expirience with CW second hand.

    My watch is very solid, keeping good time and easy on eyes.

    IMHO aesthetically CW Trident is very close runner with Longines Hydroconquest and much nicer than Hamilton Scuba King.

    From movement point of view you have Sellita vs ETA which is very similar movements.



    Sent from my SM-G960W using Tapatalk
    souperphly likes this.

  4. Remove Advertisements
    WatchUSeek.com
    Advertisements
     

  5. #4
    Member woiter's Avatar
    Join Date
    Jul 2018
    Location
    Vienna, Austria
    Posts
    220

    Re: Christopher Ward newbie questions..

    Any company can give you customer service problems. I have found CW to be reliable and quick to respond.

    Sent from my ONEPLUS A3003 using Tapatalk
    JacobC and souperphly like this.

  6. #5
    Member Patryk_K's Avatar
    Join Date
    Apr 2017
    Location
    Chicago, IL
    Posts
    86

    Re: Christopher Ward newbie questions..

    Id probably go with a Longines Hydroconquest. Theyve been around longer and their new ceramic lineup looks really nice
    souperphly and Cerveloguy1976 like this.

  7. #6
    Moderator Emeritus Bradjhomes's Avatar
    Join Date
    Jun 2011
    Location
    UK
    Posts
    37,855

    Re: Christopher Ward newbie questions..

    Similar recent thread asking for experience of owners:
    https://forums.watchuseek.com/f2/chr...e-4979387.html
    JacobC and souperphly like this.
    Brad (@bradwatch)
    - appreciating fine affordable watches since 2011



  8. #7
    Member adg31's Avatar
    Join Date
    Dec 2010
    Location
    Leicestershire
    Posts
    677

    Christopher Ward newbie questions..

    Have a look on Trustpilot where Christopher Ward have over 5,500 reviews with 81% at 5* Excellent.

    Less than 10% are below 3* Average.

    For the most part complaints seem to focus on the mechanism which, except their in-house SH21, is a bought in calibre used by many other brands. Complaints around the mechanism could therefore apply equally to any other watch brand using Sellita or ETA calibres - i.e.: almost everyone!

    You also need to consider that this is an online brand with customers more likely to vent their spleen online whereas conventional retail brands allow their AD to take the flak on their behalf.

    Personally I've owned around 6 of their watches and have found both the quality and customer service to be excellent.


    Sent from my iPhone using Tapatalk

  9. #8
    Member
    Join Date
    Dec 2017
    Posts
    2,045

    Re: Christopher Ward newbie questions..

    I've had a MkII C60 Trident for almost 2 years. It's been my daily wearer in that time and has hardly ever been off the wrist long enough to run out of power reserve and stop running. No issues or complaints with the build or quality of the watch. A well-made watch, particularly for the selling price. Accuracy has been fine, but not remarkable. Liked it enough that I bought another. I ordered a new MkIII C60 earlier this month. So far, so good with that watch. Very impressed with the quality and finish so far. Feels about a half step nicer than my MkII in terms of overall finishing and details. The only negative experience I had with the second purchasing experience was that there was some kind of weird glitch with their online ordering system where I received an error message indicating that the order didn't go through and I didn't receive an order confirmation email, but my PayPal account was billed and I saw a new order appear in my CW account history. I sent an email to CW Customer Service asking for confirmation that the order had gone through and it took them 3 business days to get back to me, which seems a bit slow to answer a simple question. Then again, I ordered on the Sunday before a Monday bank holiday, so they were probably a bit backed up with inquiries when they got into the office Tuesday. But slow responses from CW do seem to be the #1 complaint on the CW Forums. A sign that they are perhaps under-staffed.

    CW has been growing very rapidly the past few years, selling more and more watches each year (I believe I heard they've been growing at a rate of around 20% per year for the past couple of years, which is huge). They have historically had very good and personalized customer service, but the sudden influx in complaints of slow responses and slow turn-around times does lead me to wonder if their customer service department, both in terms of staffing and in terms of operating procedures and systems, hasn't kept pace with the growth in sales to be able to keep up with an increased volume of returns, inquiries, service requests, warranty repairs, etc. All companies will have some quality slips. I'm not sure that, as a percentage of watches sold, CWs are more troublesome than any other brand in their price segment or are faulty at any higher rate than in the past. However, if their defect rate is constant, but sales have doubled, then the volume of repairs will double and you need the staff, processes, and systems in place to manage that increased volume.

    I think it's also important to consider the vocal minority. People are more apt to complain vocally when they've had a bad experience than give praise for a generally good or satisfactory one. We expect good customer experiences, so unless the experience goes way above and beyond, you tend not to hear as much from generally satisfied customers as you do from those who had experiences they were in any way shape or form unhappy with (ranging from minor annoyances like slow delivery times to major issues like shoddy product). That said, I've read some of the recent complaints and horror stories on the CW forums and there is one that sticks out as truly, unbelievably bad and after some months it seems it still hasn't been resolved. That said, I've encountered some pretty horrible stories from much bigger and more established brand names. It's never acceptable, but I don't think anyone is totally immune. Most other product or service issues seem like they were resolved satisfactorily, although perhaps not as expediently as the customer had hoped.

    That said, Hamilton and Longines are both great brands. Both part of the giant Swatch Group, so they have a huge network of dealers and service centers around the globe. Certainly not a bad choice.
    EHV and souperphly like this.
    Powered by 1.21 Gigawatts

  10. #9
    EHV
    EHV is online now
    Member
    Join Date
    Mar 2010
    Location
    NYC Suburbs
    Posts
    2,279

    Re: Christopher Ward newbie questions..

    Agreed.

    I currently own two CW's and am considering a third and I currently have 3 Hamilton's and I had a Hydroconquest, (and I miss it and want to get one again).

    I had some trouble with my first CW and they responded so quickly and completely, it was staggering and this from the UK to the States. Note that they have an all inclusive 5 year warranty and a generous return privilege if you need. Where else can you find that???

    As mentioned above, they use the same movement brand that Longines and Hamilton do and add the Sellita, which is basically an ETA clone. Any applicable issues to CW movements in the watches that you are looking at would be applicable to Longines and Hamilton, among loads of other brands that use these movements.

    The CW's have terrific quality, especially at their price point. My CW's are finished just about as well as the Longines and better than the Hamilton's. What they are doing currently, punches well above their price points.

    At this point, to me this is not a quality issue, nor a customer service issue. I say buy the watch that you like and don't worry about anything else.


    Quote Originally Posted by adg31 View Post
    Have a look on Trustpilot where Christopher Ward have over 5,500 reviews with 81% at 5* Excellent.

    Less than 10% are below 3* Average.

    For the most part complaints seem to focus on the mechanism which, except their in-house SH21, is a bought in calibre used by many other brands. Complaints around the mechanism could therefore apply equally to any other watch brand using Sellita or ETA calibres - i.e.: almost everyone!

    You also need to consider that this is an online brand with customers more likely to vent their spleen online whereas conventional retail brands allow their AD to take the flak on their behalf.

    Personally I've owned around 6 of their watches and have found both the quality and customer service to be excellent.


    Sent from my iPhone using Tapatalk
    adg31, souperphly and Bill Adler like this.

  11. #10
    Member
    Join Date
    Jan 2018
    Posts
    76
    I have had my C65 for about 6 months, and am very happy with the quality and performance so far. I have not yet reached the point to have it serviced, but their protection program sounds reasonable from what I can tell.
    souperphly likes this.

Page 1 of 4 1 2 3 4 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •