I purchased a new automatic watch from one of the well-known online retailers in the Far East in June this year.
The watch soon developed a fault, namely completely stopping after a few hours.
I returned it to the seller who serviced it and returned it FOC. However, the same problem recurred a short while later and again, the watch was repaired free of charge by the seller.
It's now playing up again, for the third time in less than six months. I've emailed the seller who again suggests I return it for servicing.
I'm not happy with this offer, informing the seller I'd prefer an exchange or refund. I'm not sure where I stand legally but consider I have a good case morally for either option, in the interests of good customer relations if nothing else.
The watch is a $150 automatic with an ETA movement. I have plenty of experience with automatic watches, have never physically abused the watch (I keep it as a dress watch) and have kept it in a watch wnder when I've not worn it.
I last emailed the seller on 4 December but haven't heard anything since. I'd rather not "name and shame" until they've had a chance to get back to me but will PM details to anyone who's interested.
Perhaps I could have the benefit of your advice in the meantime?
Thanks in anticipation,