I purchased a watch from a manufacturer in Switzerland on December 17th. I called to check on it on Jan 12th and they emailed me that my order wasn't paid for. So I forwarded them a receipt and they said that the order had been misplaced. So their solution is to send it the next time they ship to the US which is Friday, the 16th and I might get it by Wed., the 21st. Now I realize that there was a holiday break in the middle of all this, but is it reasonable to wait over a month for a watch? In light of their mistake, couldn't they have maybe shipped the watch on Monday or Tuesday when they realized their mistake? I started to cancel the order, but I don't want to be that guy. Now I'm afraid that when (if) the watch arrives, I won't like it due to the hassle it represents. So I've gone from anticipation to dread.
Am I being overly sensitive? Do these kinds of things happen when dealing with European watch manufacturers and I should get over it? I'm not used to spending $1900 on a watch so maybe I expect more customer service to come with a higher price tag but it feels a lot like "we made a mistake but so what, get a different watch if you don't like it".
I haven't mentioned the manufacturer because I'm not looking to air out anyone's dirty laundry in public. I guess I'm hoping that this is a common experience when dealing with high-end watch manufacturers so that I can feel like less of a putz.
Thanks, I welcome any feedback.