Does anyone know how to contact Magrette customer service?

Thread: Does anyone know how to contact Magrette customer service?

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  1. #1
    Member Aggie88's Avatar
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    Does anyone know how to contact Magrette customer service?

    I have purchase two Magrette watches in the past and have preorder a Magrette Dual Time. On the website, they indicate that the deposit is refundable at any time before delivery. Since the preorder, I have decided to "go another direction" and emailed Magrette indicating as such...no response. I have politely emailed on 4 occasions with no response. I don't see a phone number on their website, so I'm wondering what to do. I'm thinking they are just planning to take care of refunds when they request the remainder of the payment before delivery, but it would be nice to get a reply. They have replied really quick in the past when I was interested in buying!
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  2. #2
    Member SomeAssemblyRequired's Avatar
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    Re: Does anyone know how to contact Magrette customer service?

    The founder of Magrette is Dion Wynyard McAsey and he has a profile on LinkedIn. You may get a response by pinging him directly using the site's InMail function.
    “I have come to believe that the whole world is an enigma, a harmless enigma that is made terrible by our own mad attempt to interpret it as though it had an underlying truth.” Umberto Eco

    Panerai * Rolex * Omega * Ball * AEgir * Mühle-Glashütte * Oris * Archimede * Seiko * Magrette * Padron

  3. #3
    Member BrentYYC's Avatar
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    Re: Does anyone know how to contact Magrette customer service?

    Try a post to the Facebook page "Magrette Timepieces Online". It seems to be the site for inquiries from U.S. Based buyers.

    EDIT: I echo what watermanxxl states below. You don't need to worry about your refund. You will get it back. Dion's attention to customer service is excellent, and if you haven't received a reply yet, there's probably a valid reason.
    Last edited by BrentYYC; April 5th, 2015 at 14:56.

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  5. #4
    Member watermanxxl's Avatar
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    Re: Does anyone know how to contact Magrette customer service?

    Dion will get in contact with you. He's a guy who deals "square"...if he says his deposit is refundable...you'll be refunded. Give him a few days with the @Magrette email...

  6. #5
    Member metalgear's Avatar
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    Re: Does anyone know how to contact Magrette customer service?

    yeah try contacting dion directly.

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